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Senior Manager Technical Services

360Learning

360Learning

IT
Paris, France · Remote
Posted on Tuesday, April 4, 2023
The Technical Services team is a newly developed team and offering at 360Learning. The team’s core mission and objective is to develop custom technical solutions integrated to our product for our clients and prospects, especially in the Enterprise segment. Technical solutions will include custom dashboards and BI, custom connectors & integrations, custom CSS, and other types of technologies and solutions.
We are currently looking for our very first Senior Manager Technical Services, who will help us to create and to lead the Technical Services department globally.
The goal is to build a target offering for scalable and re-usable custom technical solutions, i.e. a catalog of solutions:
- Informed by customer / prospect needs from pre-sales (prospect) and/or solution experts (customers)
- Developed to scale and replicate on future customers.
You will also intervene with prospects for custom scoping and pricing in case of needs outside of target offerings. In this role, you will collaborate closely with the Product team.

Within 1 month, you will:

  • Become a Trello expert through our onboarding process
  • Understand our product offering through training
  • Master our integration possibilities (flat files, APIs)
  • Own technical services tool stack (Workato & more to select)
  • Take on the coaching of a team 3+ (developer and technical implementation specialists)
  • Define a quick win offer

Within 3 months, you will:

  • Define the go-to-market strategy, roadmap and offer of the technical services from custom integration to custom look & feel as well as scripts and analytics
  • Structure the selling process of the offer
  • Ensure the delivery of the proposed offering - by yourself and by building a team and/or by 3rd-party providers
  • Deliver the quick win offer for initial clients
  • Intervene with prospects & client to scope needs, build custom SoW & pricing
  • Collaborate with the product team to identify where the product needs to evolve to allow for those product extensions
  • Be the point of contact for product, presales & PS on technical services offering and request
  • Own the PnL of the team to reach profitability & growth

Within 6 months, you will:

  • Successfully offer and deliver the technical services catalog
  • Set selling, delivery and maintenance process
  • Grew the team from 1 to 5 team members

Within 12 months, you will:

  • Extend the team & those services towards our partner ecosystem
  • Get the PNL to profitability
  • Ensure continuous evolution of the offer to meet our customer needs

The Skill Set:

  • 8+ years of experience supporting technical partnerships and integrations, developer relations, or similar technical role with external stakeholders
  • A Customer facing background (Technical consultant, Technical Project Manager, Technical Account Manager)
  • Experience with B2B SaaS deployment (ideally HR/e- Learning), comfort engaging with technical stakeholders, and leveraging technology innovation to unlock customer value
  • Partner centric: You understand how to present our value proposition to other SaaS companies and 3rd party developers to encourage them to integrate with 360Learning
  • Understanding of the web technology stack (JavaScript, RESTful APIs) and systems integration capabilities (flat file exchange, API-based, iPaaS)
  • Ability to adapt to your audience
  • Project management skills, solution-oriented, client-first mindset in everything you dobility to work across different departments and levels of management
  • Fluency in French and English (level B2), and one other language (German, Spanish) would be appreciated
  • Enthusiasm for our culture explained here

What We Offer:

  • Compensation: Package includes base salary, a variable component and equity 📈
  • Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
  • Balance: Flexible hours, full remote work possible anywhere in France 🏠
  • Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
  • Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
  • Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our onboarding journey: https://360learning.com/blog/360learner-journey/ & Convexity Culture: https://bit.ly/Convexity_360L 🚀👩🏻‍💻🏆

Interview process:

  • Phone Screen with our Talent Acquisition Manager
  • Discovery Meeting with our CPTO
  • Case study to do at home and debrief with our VP CS EMEA and our Head of PS EMEA
  • Clarification Meeting with our Operations team
  • Culture Fit Meeting with our CRO
  • Reference Check
  • Offer
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!