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Business Systems Analyst

360training

360training

IT, Sales & Business Development
Heredia Province, Heredia, Costa Rica
Posted on Nov 18, 2025
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Position: Business Systems Analyst
Location: Heredia, Costa Rica
Job Id: 465
# of Openings: 1
About 360training
360training.com is a fast-growing leader in online training and certification for today’s workforce. We help people launch and grow their careers with the credentials they need—anytime, anywhere. With an ever-expanding catalog of regulatory-approved courses, we’re modernizing how professionals upskill across industries.

Our culture is built around two core values: Deliver Results and Do the Right Thing. That means you’ll join a high-performing, mission-driven team where your impact is felt from day one. We’re collaborative, agile, and big on ownership.

We back that up with a competitive compensation package tied to performance, quality health benefits, life and disability coverage.
Business Systems Analyst
We are seeking a detail-oriented and analytical Business Systems Analyst to join our team. This role offers the opportunity to work on critical projects in a rapidly growing company that values innovation, collaboration, and continuous improvement. As a Business Systems Analyst at 360training, you will work closely with stakeholders to gather and translate business requirements into technical specifications, supporting our mission to provide top-tier online training solutions.

Key Responsibilities:

1. Requirement Gathering and Analysis:
  • Collaborate with stakeholders to identify and document business requirements.
  • Conduct thorough analysis to ensure a clear understanding of business needs and objectives.
  • Translate business requirements into detailed technical specifications for the development team.
2. Process Improvement:
  • Analyze existing business processes and identify areas for improvement.
  • Recommend and implement process enhancements to increase efficiency and effectiveness.
  • Develop and maintain process documentation and workflow diagrams.
3. Support Project Management:
  • Assist in project planning, including defining project scope, goals, and deliverables.
  • Work with project managers to ensure requirements are understood and implemented correctly.
  • Track project progress and report on milestones and deliverables.
4. Stakeholder Communication:
  • Serve as a liaison between business stakeholders and the technology team.
  • Facilitate clear and effective communication to ensure alignment on project goals and expectations.
  • Provide regular updates to stakeholders on project status and outcomes.
5. Data Analysis and Reporting:
  • Analyze data to support business decisions and identify trends and insights.
  • Prepare reports and presentations to communicate findings and recommendations to stakeholders.
  • Ensure data accuracy and integrity in all analyses and reports.
Qualifications:
  • Education: Bachelor’s degree in Business Administration, Information Technology, or a related field.
  • Experience: Minimum of 3 years of experience in business analysis or a related role. Experience in the e-learning or regulated training industry is a plus.
Skills:
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to translate complex business requirements into technical specifications.
  • Proficiency in business analysis tools and software.
  • Experience with process improvement methodologies.
  • Strong attention to detail and organizational skills.
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