Mid-Market Relationship Manager (Remote)

360training

360training

Customer Service

Karachi, Karachi City, Sindh, Pakistan · Pakistan · Remote

Posted on Mar 13, 2026
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Position: Mid-Market Relationship Manager (Remote)
Location: Karachi - Remote, Pakistan
Job Id: 488
# of Openings: 1
360training
360training.com is a rapidly growing leader in online training and certification across a wide range of industries and professions. 360training.com provides customers with the regulated training they need to get and keep jobs they want. Over the years, we have continued to grow our expansive library of regulatory-approved training courses with new content suited for today’s modern workforce. By offering these courses online, all 360training.com users experience the convenience and flexibility of earning their certifications in their own time, from anywhere in the world.
At 360training.com, we promote a culture of excellence centered around our two core values: Deliver Results and Do the Right Thing. That focus fosters the success of our employees, while maintaining a team-centric environment which inspires them to do their absolute best. One thing our associates get to experience is the ability to make an impact on day one of working here.
360training offers a compelling compensation package that ties to performance and impact. We offer quality health insurance for employees, their dependents and parent including OPD, dental and vision coverage to meet a variety of needs. We also offer benefits of life and disability, time off, leave encashment, EOBI and gratuity. With twice a year promotion opportunity.
Work Hours: The work hours will be Central Standard Time, USA i-e 06:00 pm to 03:00 am Pakistan Standard Time.
Client Relationship Management & Retention
We are seeking an experienced Relationship Manager to own and grow a portfolio of clients with annual relationship values between $3,000 and $20,000. This role is focused on client retention, long-term relationship health, and expanding existing accounts through value-based growth. The ideal candidate is consultative, data-driven, and thrives on becoming a trusted advisor to senior client stakeholders. This role partners closely with Sales, Customer Success, Product, and Support teams to ensure clients achieve measurable outcomes and continue to expand their engagement with our solutions.
Key Responsibilities
  • Serve as the primary point of contact for assigned Enterprise clients, owning the overall relationship post-sale.
  • Build strong, trusted relationships with key decision-makers and executive stakeholders.
  • Develop a deep understanding of each client’s business objectives, challenges, and success metrics.
  • Proactively manage account health, identify risk signals, and execute retention strategies to minimize churn.
  • Lead regular business reviews (QBRs/EBRs) to demonstrate value, progress, and ROI.
Account Growth & Expansion
  • Identify and execute opportunities for account expansion, including upsells, cross-sells, renewals, and multi-year agreements.
  • Collaborate with Sales and internal teams to develop account growth plans aligned to client goals.
  • Present new solutions, features, and use cases that align with client needs and drive incremental revenue.
  • Own renewal forecasting and expansion pipeline for assigned accounts.
Strategic Partnership & Advocacy
  • Act as the voice of the customer internally, advocating for client needs and priorities.
  • Coordinate with Product, Implementation, and Support teams to ensure timely resolution of issues and continuous improvement.
  • Guide clients through change management, adoption, and optimization of solutions.
Operational Excellence & Reporting
  • Maintain accurate account data, notes, and forecasts in CRM systems.
  • Track retention, expansion, and client engagement metrics.
  • Provide insights and reporting on account performance, risks, and growth opportunities.

Qualifications

  • Required - 3–7+ years of experience in Relationship Management, Account Management, Customer Success, or similar client-facing roles.
  • Proven experience managing Enterprise-level accounts and complex stakeholder relationships.
  • Demonstrated success driving client retention and expansion revenue.
  • Strong consultative selling and negotiation skills.
  • Excellent communication, presentation, and executive presence.
  • Experience working with CRM systems (e.g., Salesforce).
  • Fluency in English with neutral or American accent.
Preferred To Have
  • Experience supporting SaaS, technology, or subscription-based solutions.
  • Background working with regulated or enterprise environments.
  • Experience managing portfolios with annual contract values of $3,000 or greater.
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