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Relationship Manager - Enterprise Accounts (Remote)

360training

Customer Service

Calgary, AB, Canada · Remote

Posted on Apr 4, 2026

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Position: Relationship Manager - Enterprise Accounts (Remote)

Location:

Calgary - Remote, Alberta

Job Id: 531

# of Openings: 1

Relationship Manager – Enterprise Accounts

Why 360training

At 360training, we’re more than an online training provider—we’re on a mission to empower people and organizations to thrive. As a fast-growing leader in online and live training across multiple industries, we deliver regulatory-approved training and certifications that power careers and businesses.

Our culture is grounded in two values: Deliver Results and Do the Right Thing. We operate as a collaborative, performance-driven organization where data plays a critical role in shaping strategy and outcomes. If you’re excited to turn analytics into impact and influence meaningful decisions, 360training is the place for you.

No Visa Sponsorship for this role

Overview

We are seeking an experienced Relationship Manager to own and grow a portfolio of Enterprise-level clients with annual relationship values of $20,000 and greater. This role is focused on client retention, long-term relationship health, and expanding existing accounts through value-based growth. The ideal candidate is consultative, data-driven, and thrives on becoming a trusted advisor to senior client stakeholders.

This role partners closely with Sales, Customer Success, Product, and Support teams to ensure clients achieve measurable outcomes and continue to expand their engagement with our solutions.

Key Responsibilities

Client Relationship Management & Retention - Serve as the primary point of contact for assigned Enterprise clients, owning the overall relationship post-sale. - Build strong, trusted relationships with key decision-makers and executive stakeholders. - Develop a deep understanding of each client’s business objectives, challenges, and success metrics. - Proactively manage account health, identify risk signals, and execute retention strategies to minimize churn. - Lead regular business reviews (QBRs/EBRs) to demonstrate value, progress, and ROI.

Account Growth & Expansion - Identify and execute opportunities for account expansion, including upsells, cross-sells, renewals, and multi-year agreements. - Collaborate with Sales and internal teams to develop account growth plans aligned to client goals. - Present new solutions, features, and use cases that align with client needs and drive incremental revenue. - Own renewal forecasting and expansion pipeline for assigned accounts.

Strategic Partnership & Advocacy - Act as the voice of the customer internally, advocating for client needs and priorities. - Coordinate with Product, Implementation, and Support teams to ensure timely resolution of issues and continuous improvement. - Guide clients through change management, adoption, and optimization of solutions.

Operational Excellence & Reporting - Maintain accurate account data, notes, and forecasts in CRM systems. - Track retention, expansion, and client engagement metrics. - Provide insights and reporting on account performance, risks, and growth opportunities.

Qualifications

Required - 3–7+ years of experience in Relationship Management, Account Management, Customer Success, or similar client-facing roles. - Proven experience managing Enterprise-level accounts and complex stakeholder relationships. - Demonstrated success driving client retention and expansion revenue. - Strong consultative selling and negotiation skills. - Excellent communication, presentation, and executive presence. - Experience working with CRM systems (e.g., Salesforce).

Preferred - Experience supporting SaaS, technology, or subscription-based solutions. - Background working with regulated or enterprise environments. - Experience managing portfolios with annual contract values of $20,000+.

Key Performance Indicators (KPIs)

Gross and Net Revenue Retention
Renewal rate and churn reduction
Expansion revenue and account growth
Client satisfaction and engagement scores
Accuracy of forecasting and CRM hygiene

What Success Looks Like in This Role

Clients view you as a strategic partner, not just a point of contact.
High retention rates across Enterprise accounts.
Consistent growth within existing client relationships.
Proactive identification and mitigation of account risks.
Strong internal collaboration and client advocacy.

Why Join Us

Opportunity to work with high-value Enterprise clients.
Direct impact on company growth and client success.
Collaborative, cross-functional environment.
Competitive compensation with performance-based incentives.

This role is ideal for someone who is energized by building long-term partnerships, driving measurable client value, and growing revenue through trusted relationships.

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