Responsibilities:

• Lead and manage team of telesales consultants, including training, coaching, and performance management to drive individual and team performance.
• Set sales targets and objectives in alignment with company goals and monitor team progress toward achieving them.
• Develop and implement effective sales strategies, tactics, and action plans to maximize sales opportunities and revenue growth.
• Monitor and analyze key sales metrics and trends, such as call volume, conversion rates, and revenue, and provide regular reports and insights to senior management.
• Identify areas for improvement in sales processes, tools, and techniques and make recommendations to enhance team performance and efficiency.
• Conduct regular performance reviews, provide feedback, and develop initiatives to enhance the skills and capabilities of the telesales team.
• Collaborate with marketing and product teams to ensure effective lead generation and campaign execution, and provide insights on customer needs and preferences.
• Foster a positive and motivating work environment that encourages teamwork, collaboration, and a high-performance culture.
• Stay updated on industry trends, market conditions, and competitor activities to identify potential business opportunities and inform sales strategies.

Qualifications:

• Proven experience as a sales team leader or in a similar sales management role, with a track record of meeting or exceeding sales targets.
• Minimum 3 years of sales experience.
• Experienced in education, BPO, property, finance, insurance, or any other relevant field will be an advantage.
• In-depth knowledge of telesales techniques, processes, and best practices.
• Strong leadership and people management skills.
• Excellent communication, interpersonal, and negotiation skills.
• Result-oriented and able to work in a fast-paced, target-driven environment.
• Proficiency in using CRM software and sales tools for tracking and reporting purposes.