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Telesales Team Lead

51Talk

51Talk

This job is no longer accepting applications

See open jobs at 51Talk.
Sales & Business Development
Amman, Jordan
Posted on Thursday, February 8, 2024

Responsibilities:

  • Lead and manage team of telesales consultants, including training, coaching, and performance management to drive individual and team performance.
  • Set sales targets and objectives in alignment with company goals and monitor team progress toward achieving them.
  • Develop and implement effective sales strategies, tactics, and action plans to maximize sales opportunities and revenue growth.
  • Monitor and analyze key sales metrics and trends, such as call volume, conversion rates, and revenue, and provide regular reports and insights to senior management.
  • Identify areas for improvement in sales processes, tools, and techniques and make recommendations to enhance team performance and efficiency.
  • Conduct regular performance reviews, provide feedback, and develop initiatives to enhance the skills and capabilities of the telesales team.
  • Collaborate with marketing and product teams to ensure effective lead generation and campaign execution, and provide insights on customer needs and preferences.
  • Foster a positive and motivating work environment that encourages teamwork, collaboration, and a high-performance culture.
  • Stay updated on industry trends, market conditions, and competitor activities to identify potential business opportunities and inform sales strategies.

Qualifications:

  • Proven experience as a sales team leader or in a similar sales management role, with a track record of meeting or exceeding sales targets.
  • Minimum 3 years of sales experience.
  • Experienced in education, BPO, property, finance, insurance, or any other relevant field will be an advantage.
  • In-depth knowledge of telesales techniques, processes, and best practices.
  • Strong leadership and people management skills.
  • Excellent communication, interpersonal, and negotiation skills.
  • Result-oriented and able to work in a fast-paced, target-driven environment.
  • Proficiency in using CRM software and sales tools for tracking and reporting purposes.

This job is no longer accepting applications

See open jobs at 51Talk.