Required:

• Holds a Bachelor of Science (preferably Business related courses)
• Had handled a team of 15-25 FTEs (preferably min of 2 years experience)
• Results-Driven: You work hard to get things done, no matter the obstacles.
• Self-Aware: You know your strengths and weaknesses and can estimate how long tasks will take.
• Shows Empathy: You treat everyone with respect and kindness, while also enforcing rules fairly.
• Strong Communicator: You explain things clearly and quickly, and you're good at getting your point across.
• Controls Emotions: You stay calm and focused, even when dealing with tough situations.
• Speaks Up: You give feedback often and push for positive changes.
• Manages Time Well: You keep track of your tasks and give updates clearly.
• Data-Oriented: You keep good records and understand how to measure success.
• Responsive to Clients: You communicate well with peers and partners, responding quickly and accurately.
• Experience in Recruitment
• Leads the Team: You can bring the team together and make sure everyone does their best work.
• Good at Reading Team Behavior: You can tell when things are changing with the team and make sure it stays reliable.
• Good Judge of Character: You're good at figuring out what kind of person someone is and whether they can be trusted.
• Project Management experience: You can coordinate between departments (Project Management Certification is a plus)
• Account Management experience: providing customers with service, support and improvement opportunities to increase their consumption of a product or service, and maximize retention and cross-sell/upsell opportunities within the customer base. (Client Services experience is a plus)
• Recruitment Experience is a plus
• Business Development Experience is a plus

Desired Qualifications:

• Proven track record in account/client/project management
• Demonstrated success in achieving KPI and revenue targets.
• Experience with international clients in BPO or outsourcing model

Job Responsibilities

• Build enduring team and client relationships and nurture long-term partnerships.
• Thoroughly analyze and comprehend client needs.
• Lead support, training and recruitment teams to delight the client.
• Conduct regular client meetings to gather feedback and ensure satisfaction.
• Achieve or surpass revenue and gross margin targets.
• Address client inquiries and concerns promptly and professionally.
• Generate detailed performance reports for clients and internal stakeholders.
• Ensure accuracy and timeliness in reports generation.
• Optimize teacher allocation to enhance efficiency and effectiveness.
• Have an idea on managing operational costs of the account.
• Develop and implement strategies for teacher retention and engagement.
• Enforce rules and policies to maintain high standards of compliance, quality and attendance.
• Ensure consistent lesson volume and number of teachers to meet client expectations.
• Stay informed about market trends and clients need to anticipate challenges.
• Regularly check Compliance