Job Summary

The solution consultant will work with clients to help leverage their investment in Protech technologies. The ideal candidate will be able to assist association clients to achieve their technology goals using methodologies that are consistent with Protech’s technology roadmap.

Successful candidate will have a passion for helping non-profit member-based associations implement technology that will improve their staff and member experiences. The role requires a solid understanding of how to gather business requirements and an ability to translate into functional specifications and solutions that provide value to our clients. This includes the ability to conceptualize and communicate creative ideas to association staff.

Responsibilities

• Acquire a fundamental understanding of Protech’s Products, Customer Support Policies, and the contractual agreements in place between Protech and our clients.
• Engage with Protech clients to understand their goals and design requirements
• Provide advice and communicate a clear vision on how best to achieve their project goals utilizing tools, applications and methodologies that will provide exceptional value to our clients
• Develop functional requirements documentation for customer approval
• Implement and support system configurations and test based on the client approved requirements and according to Protech’s standard operating procedures (SOPs).
• Provide training to customers and participate in other educational and training activities
• Utilize a uniform approach to documenting and building out solutions that will ensure consistent ongoing support to clients
• Continuously study emerging tools, technology and business practices for the association marketplace, and the application of these tools and practices
• Provide consulting services to clients in a manner that is consistent with project budget
• Other related tasks as assigned by supervisor

Requirements

• Bachelor’s degree and at least 1 year of work experience in a related field
• Solid technical skills, specifically regarding Microsoft Dynamics 365 (or similar) and related platforms
• Understanding of CRM applications and basic database structures such as SQL
• Experience with non-profit organization functions such as membership management, meeting management, professional development, and fundraising
• Proficient with Microsoft Office Productivity Suite (Word, Excel, Outlook)
• Ability to work with various stakeholders and teams to ensure quality and timely project delivery
• Comfortable taking initiative to be productive and efficient, enjoy being hands-on, owning their role and ensuring the work is executed with attention to detail
• Effective communication skills and an inherent desire to turn clients into “Raving Fans”

Excited about this role but don’t meet every single requirement? Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 9 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $70,000 to $78,000 USD per year

Excited about this position but the salary is a little below your expectations? Tell us what you need to make you happy, and we will see if we can make it happen based on how closely your skills and experience fit the qualifications of this position

Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. Its purpose is to help these businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents.

Togetherwork’s business lines provide software and payment solutions to a range of groups, including associations, fraternal organizations, museums, nature centers, pet services, universities, and zoos.

At Togetherwork, we are building the leader in Group Management Software and Payments by bringing together companies that connect people with the institutions most important to them. Our group of innovative companies are best-in-class in their respective verticals with strong management teams and commitment to customer service. When you start here, you will find yourself in an environment that is exciting, motivating, challenging, and fun. https://www.togetherwork.com/solutions/

Fonteva is the leading Salesforce.com ISV (Independent Software Vendor) for Events Management and Membership. Fonteva is fully native to Salesforce.com allowing our customers to leverage our expertise alongside the power and scalability of Salesforce.com, offering unrivaled functionality and rapid time to value. We work with many prestigious brands across the world.https://fonteva.com/