This is a temporary position expected to work through December 2025.

Job Summary

The Professional Services Specialist is responsible for managing projects that enhance and perpetuate the customer journey across products in our Higher Education vertical. This includes, but is not limited to, product user training, public presentations, documentation and instructional design. The Professional Services Specialist is organized and skilled at solving complex problems with a goal of achieving customer satisfaction. The Professional Services Specialist works closely with members of other cross-functional teams and departments to complete tasks and achieve goals according to project timelines. Individuals in this role must be self-motivated with the ability to take initiative and communicate effectively with other team members, stakeholders and external customers.

Responsibilities

Project Management – 25% of time:

• Oversee projects to ensure satisfactory timeline completion as expected by internal and external customers.
• Lead meetings with customers and/or their vendors to extract and document requirements.
• Provide ongoing updates and track progress throughout project.
• Provide timely consultation for problem resolution.
• Provide high level of customer service throughout duration of the project.

Training and Documentation – 75% of time:

• Maintain thorough knowledge of all Higher Education/Fraternal products and services.
• Create and maintain training materials and documentation, to include videos, knowledge bases, Learning Management System (LMS) courses, and other in-app help for products and services.
• Facilitate training sessions, either virtual or in person, to external users for all products and services.
• Assist other team members as needed with preparation for training events.
• Collaborate with other cross-functional teams and departments to create and execute customer communication and education plans.
• Coordinate ongoing training and education to ensure users are positioned to maximize benefit of products and services.
• Provide insight to improve customer education resources.

Requirements

• At least 2 years of experience in training development, project management, or similar client-facing roles, with a focus on training end-users and creating effective learning materials.
• Excellent project management and organizational skills with the ability to multi-task.
• Exceptional written and verbal communication skills, including process documentation, persuasive writing, public speaking, and relationship-building.
• Skilled in examining and re-engineering operations and procedures to develop repeatable processes.
• The ability to simplify and explain complex logic and processes in a manner that is easy to understand.
• Strong customer-focused approach with proactive communication and responsiveness to inquiries, ensuring high levels of satisfaction.
• Proficiency in Microsoft Office, Adobe Acrobat, and other presentation tools, with the ability to leverage technology for effective training and communication.

Preferred

• Bachelor’s degree.
• Experience in training software users and facilitating effective learning sessions.
• Hands-on experience editing training videos and working with Learning Management Systems (LMS).
• Proficiency with Monday.com is strongly preferred.
• Familiarity with fraternal organizations is strongly preferred.
• Membership in a fraternity or sorority is a plus.
  
  

Excited about this role but don’t meet every single requirement? Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $35,000 - $45,000 USD per year

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.