RN-System Operations Center
AfterCollege
Operations
Cleveland, OH, USA
Posted on Apr 29, 2026
This position is full-time, 36 hours per week, on straight evenings rotating weekends/holidays and is located at the UH Management Services Center in Shaker Heights.
A Brief Overview
Provides virtual clinical care to patients within the recognized scope of practice for the profession and professional licensure requirements
What You Will Do
Additional Responsibilities
Qualifications:
Experience & Knowledge:
One year of RN experience required
Preferred Qualifications:
Education
Knowledge, Skills, & Abilities
Licenses and Certifications
Physical Demands
Travel Requirements
A Brief Overview
Provides virtual clinical care to patients within the recognized scope of practice for the profession and professional licensure requirements
What You Will Do
- Provides clinical triage and clinical support using established protocols during in-bound and out-bound telephone communication with patients, family, caregivers and other members of the healthcare team
- Assists in coordination of incoming patient transfer requests with receiving facility and physicians
- Demonstrates technical skills in care delivery that result in safe practice and positive care outcomes
- Possess and obtain working knowledge of external and inter-facility protocols and standards of practice
- Demonstrates clear communication and effective collaboration to optimize patient care and clinical operations
- Delivering exceptional customer service while facilitating communication across multiple disciplines
- Work with all System Operations Center (SOC) staff in a team orientated, collaborative approach
- Responsible for promoting a Best Place to Work Culture and positive and professional work environment
- Actively participates in the development and implementation of performance/quality improvement
- Other duties as assigned
Additional Responsibilities
- Performs other duties as assigned.
- Complies with all policies and standards.
- For specific duties and responsibilities, refer to documentation provided by the department during orientation.
- Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Qualifications:
Experience & Knowledge:
One year of RN experience required
Preferred Qualifications:
- 3-5+ years of recent acute care nursing experience, preferably in ICU, step-down, ED, or other high-acuity settings
- Demonstrated experience in care coordination, patient throughput, or system operations
- Proficiency with electronic health records (EHRs)-Epic preferred
- Comfortable with triage protocols, escalation pathways, and systemwide communication workflows
- Experience supporting or working in virtual care environments, centralized operations centers, bed management, command centers, or telemonitoring
- Strong skills in clinical decision-making and rapid prioritization across multiple patient scenarios
Education
- Other Accredited Program: Diploma in Nursing or
- (ADN) Associate's Degree in Nursing (Required)
- (BSN) Bachelor's Degree in Nursing (Preferred)
- (MN) Master in Nursing (Preferred)
Knowledge, Skills, & Abilities
- Knowledge of nursing process and practice. (Required proficiency)
- Uses a wide variety of technical equipment to meet patient needs and prescribed clinical therapies (ie. stethoscopes, thermometers, sphygmomanometers and electronic monitoring devices. (Required proficiency)
Licenses and Certifications
- Registered Nurse (RN), Ohio and/or Multi State Compact License (Required Upon Hire) and
- Basic Life Support (BLS) (Required Upon Hire)
- Advanced Cardiac Life Support (ACLS) May be required based on the clinical care standards of the unit. Refer to ACLS/PALS Unit Requirements document found on DWP Nursing Portal to determine requirements by unit.
- Pediatric Advanced Life Support (PALS) May be required based on the clinical care standards of the unit. Refer to ACLS/PALS Unit Requirements document found on DWP Nursing Portal to determine requirements by unit.
Physical Demands
- Standing Frequently
- Walking Frequently
- Sitting Rarely
- Lifting Frequently up to 50 lbs
- Carrying Frequently up to 50 lbs
- Pushing Frequently up to 50 lbs
- Pulling Frequently up to 50 lbs
- Climbing Occasionally up to 50 lbs
- Balancing Occasionally
- Stooping Frequently
- Kneeling Frequently
- Crouching Frequently
- Crawling Occasionally
- Reaching Frequently
- Handling Frequently
- Grasping Frequently
- Feeling Constantly
- Talking Constantly
- Hearing Constantly
- Repetitive Motions Constantly
- Eye/Hand/Foot Coordination Constantly
Travel Requirements
- 10%