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Central Operations Manager, Prime Video

Amazon

Amazon

Operations
Culver City, CA, USA · Seattle, WA, USA · Culver City, CA, USA · United States
Posted on Friday, July 5, 2024

DESCRIPTION

How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering a new generation of digital supply chain at a remarkable speed to accelerate our market position and global reach. If this sounds interesting, come build the future of streaming entertainment with us!

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do.

We are seeking a bright, customer-obsessed, driven, and creative individual to join our team as a Central Operations Manager. This role has evolved to focus more on managing the assets post-successful ingestion from external partners and content distributors, emphasizing centralized post-ingestion assets management. The aim is to create a friction-free and tech issue-free seamless experience for the 'last mile' of content routing from our internal catalog to the customer-facing storefront. The successful candidate will be responsible for the timely and cost-effective publish of source materials, driving publishing improvements, and developing key performance metrics.

The Role:
As a Central Operations Manager, we are looking for a people leader who brings innovation and simplicity to space and drive solution for supply chain efficiency, and continuous process improvement. In this role, you will have the opportunity to lead a team and work with various stakeholders, including global cross-functional teams within Amazon, internal partner ops management, and technical teams from both sides. The successful candidate will need to be entrepreneurial, wear many hats and work in a fast-paced, dynamic, and highly collaborative environment. If this sounds intriguing, we’d like to talk to you about a role on the Prime Video team.

Key job responsibilities
- Hire and develop the best to recruit, grow, retain, and promote talents
- Manage the on-time contents publish post-success ingestion
- Drive long-term strategic partnerships, ensuring timely and cost-effective publish of source materials, consistently leaving it better than you found it
- Prepare for operational expansions, ensuring readiness for additional content categories
- Oversee the Monthly Business Review process and maintain a unified team wiki for seamless intake workflows
- Be engaged in product development with our product managers and our engineering teams, ensuring operator use cases are correctly represented
- Drive operational efficiency by continually refining operational processes and influencing product/engineering teams to enable automation
- Act as a regional subject matter expert, ready for on-call duties and high-severity ticket support
- Conduct analysis to identify opportunities for process improvement and cost reduction

A day in the life
Drive innovation in publishing capabilities by influencing and partnering with the engineering and tech teams.

Define the digital supply chain road map, gain alignment across multiple key stakeholders, and execute on goals.

Design workflow strategies for accelerated content publish in multiple languages, formats, and platforms, while simplifying and eliminating redundant practices.
Streamline business and technology solutions that strengthen our partnerships while advancing our services.

Work effectively in a team environment and cross-functionally with Prime Video Catalog technology teams, engineers, Studio Productions, Analytics, Product, and Video Content Services.

About the team
Our mission is to make available to Prime Video customers the largest and highest quality, and most enriched catalog of video content anywhere in the world. We aim to create a friction-free self-service delivery experience that meets the needs of all studio partners regardless of size, budget, location, language, or technical capability. By doing so, we remove distribution limitations and level the playing field across studios, so every title is available to every customer worldwide and the best content wins.

BASIC QUALIFICATIONS

- Previous supervisory experience, including hiring, developing, and leading teams with 3+ direct reports
- Proven ability to lead cross-functional teams to deliver products and projects on tight deadlines
- Experience coordinating complex program development cycles
- Intermediate skills utilizing Excel for data tracking and analytics
- Experience managing, analyzing, presenting, and communicating relevant results to senior management
- Strong attention to detail, end-to-end ownership, and driving results
- Demonstrated ability to think creatively, deal with ambiguity, and manage changing and competing priorities
- Clear verbal and written communication, including effective communication with both business and technical teams
- Bachelor’s degree or 3+ years of equivalent professional experience

PREFERRED QUALIFICATIONS

- 5+ years of experience in Digital Supply Chain, Account Management, Partner Management, Supply Chain/Operational Management, or business development at large global organizations
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Advanced skills with Excel and Access (or similar database), including data visualization, basic formulas, and pivot tables
- Demonstrated ability to work cross-functionally with engineering, design, and marketing/business counterparts to deliver online products/services
- Ability to understand customers and their behavior in order to drive new feature development
- Exceptional interpersonal and communication skills, including strong writing and speaking skills
- Advanced ability to draw insights from data and clearly communicate them (verbal/written) to the stakeholders and executives as required
- Be self-driven, and show ability to deliver on ambiguous projects with incomplete or imperfect data

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $154,900/year in our lowest geographic market up to $256,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.