DESCRIPTION

AWS is seeking a world class sales professional to manage our global customer and partner relationship with a strategic Capital Markets financial services enterprise customer.

The Global Account Manager is responsible for partnering with the customer to build strategic relationships, articulate a clear vision and generate business value. Successful GAMs sell the most strategic level within the account and implement a broad strategy for earning customer acceptance and service implementation. They work with diverse AWS groups (executive, solutions architecture, business development, marketing, alliance partners, enterprise support, product teams and professional services) to support customer needs. This includes responsibility for downstream sales and technical resources. Developing formal case studies and other forms of references highlighting activity and workloads running on AWS is core to the role.

** For more information on Amazon Web Services, please visit http://aws.amazon.com

Key job responsibilities
- Lead the AWS customer account team.
- Identify trusted advisor relationships with key customer contacts.
- Work with internal AWS teams (executives, solution architects, business development, marketing, partners, enterprise support, service teams and professional services), as well as external systems integrators and independent software vendors, to support the best business solution for customers.
- Define a CXO relationship strategy within the customer, coordinating executive business reviews, and maintaining customer satisfaction levels.
- Exhibit strong leadership presence and command group meetings. Be seen as an authority in communicating via email, phone, and face-to-face. Write executive briefing documents for senior executives at the company.
- Operate with significant autonomy and discretion. A high degree of decision making is required in routine customer engagement; business judgment is critical.
- Manage sales pipeline via Salesforce and facilitate stages of a sale.
- Participate and lead in the negotiation and closing of legal agreements and contracts.
- Maintain an operating knowledge of AWS’s service catalog and relate them to solving customers’ business problems.
- Help define product requirements by understanding and evangelizing the needs of customers. Feedback via product feature requests and the product/service teams.
- Work with marketing and communications to develop formal references, PR and case studies highlighting impactful customer activity and workloads running on AWS.

About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.