DESCRIPTION

As a Senior User Research Operations Manager, you will be responsible for driving programs that optimize user research throughput, quality, and impact across the organization. In this role, you will lead user research operations and spearhead initiatives to enhance team efficiency, research processes, and insights delivery.

Your key responsibilities will include:

- Developing and deploying a state-of-the-art user research toolchain to empower researchers, streamline workflows, and improve data management
- Owning and driving transparent user research project tracking and reporting mechanisms to ensure visibility, accountability, and data-driven decision making
- Collaborating with user research, design, science, product, and engineering teams to create and manage research-focused guidelines, best practices, and knowledge sharing
- Identifying opportunities to scale and optimize user research efforts through innovative, yet simple and repeatable approaches

You will work with a high degree of independence and ownership, leveraging your deep expertise and practical experience in user research. This includes a strong background in research methods, data analysis, and translating insights into actionable recommendations.

Your track record should demonstrate success in creating and managing a wide range of user research programs and toolchain improvements that have delivered measurable business impact. You thrive in ambiguous and evolving environments, adapting your approach to meet the diverse needs of cross-functional partners.

Importantly, you will also possess strong alignment and facilitation skills, helping to drive consensus and ensure user research efforts remain tightly connected to organizational goals. You will empower researchers to scale their impact in an innovative, sustainable, and customer-focused manner.

If you are a critical thinking self-starter with an in-depth understanding of user research workflows, and a proven ability to elevate research impact through measurable, scalable programs, we encourage you to apply for this exciting opportunity.


About the team
The Central Science Team within Amazon’s People Experience and Technology org (PXTCS) uses economics, behavioral science, statistics, machine learning, and user research to proactively identify mechanisms and process improvements which simultaneously improve Amazon and the lives, well-being, and the value of work to Amazonians. We are an interdisciplinary team, which combines the talents of science, research, design and engineering to develop and deliver solutions that measurably achieve this goal.