Program Manager, Metadata Operations
Amazon
DESCRIPTION
We are seeking a music aficionado Program Manager for our metadata digital supply chain to help build a scalable QA model to support our growing customer and catalog needs. A key part of this role would be scaling and automation of key metadata attributes helping define how we evaluate, measure, and improve our metadata quality (i.e. Browse, Alexa intents, Autoplay, Playlists, Stations, Augmented Shuffle, Lyrics, X-Ray, Tagging, etc). This role would be the subject matter expert in various metadata attributes and would also be responsible for operational planning, where the individual will dive deep into process and ops requirements across Amazon Music teams on a monthly, quarterly and yearly basis. The Program Manager will then work with various operations teams to work on delivering against the operational forecast.
Key job responsibilities
• Establish goals, plans and related metrics, track progress, create SOPs, and operate through obstacles to achieve metadata program objectives.
• Identify and report on critical metrics to illustrate success against goals and team activities. Report progress to management on weekly/monthly basis.
• Act as a subject matter expert across various catalog metadata attributes (ie: Tags, Genres, Artist data points, etc.)
• Identify and analyze data to isolate issues, develop solutions, and prioritize opportunities for scaling and automation to eliminate excess process.
• Work cross functionally with the product management, engineering, frontend client teams, operations and program teams to document and define initiatives and drive them through execution.
• Act as a thought leader in defining success criteria and understand business needs of partner teams in an ever-changing business environment.
• Prepare roadmaps, and program updates to senior management for the organization.
• Make recommendations that balance short team needs against the long-term business benefit.
About the team
The Digital Music Catalog and Selection Excellence (CASE) team is responsible for generating content for Amazon’s various digital music services. Our goal is to build metadata, technologies and processes that create distinctive products for our customers. We want to help our customers discover up-and-coming artists, while also having access to their favorite established musicians. We build systems that are distributed on a large scale, spanning our music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices. Amazon Music offerings are available in countries around the world, and our applications support our mission of delivering music to customers in new and exciting ways that enhance their day-to-day lives.
If you are a music expert and want to be a part of the Digital Music revolution – this is the place to start!
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music.
BASIC QUALIFICATIONS
- 2+ years of program or project management experience
- Experience with Excel
- Bachelor’s degree is required.
- Experience implementing repeatable processes and driving automation or standardization.
- Experience using data and metrics to drive improvements.
- Experience defining and executing against program requirements.
- 3+ years experience working cross functionally with tech and non-tech teams in a technical, e-commerce, or media-related environment.
PREFERRED QUALIFICATIONS
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Multi-Genre and Decade depth of musical domain knowledge.
- Music Industry & Digital Supply Chain experience.
- Medium to High tech acumen.
- Large data manipulation or quality assurance testing of large data sets.
- Professional and leadership experience and demonstrated increasing responsibility.
- Strong analytical and quantitative skills; ability to function with business owners to define key business questions and to build data sets that answer those questions.
- Expertise in data mining, data management, reporting, and SQL queries.
- Demonstrated success in solving analytical problems.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,100/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.