Business Ops, Key
Amazon
DESCRIPTION
Come join Amazon Key for Business to help transform the delivery experience for customers with unprecedented quality, efficiency and scale. Each time a package is delivered by an Amazon associate, technology is at the scene, and behind the scene. Today, Key for Business Technology supports Amazon Logistics and its scope is expanding every day.
Our team is actively seeking motivated and multi-talented individuals who are passionate about transforming the logistics and package delivery operations. We are inventing the next-generation smart delivery operation with innovative technologies in IoT (Internet-of-Things). We develop technology-based solutions matching customer needs and delivery capacity with precision and efficiency, and expanding and transforming delivery experience with unprecedented quality, productivity and scale.
We are looking for a savvy, team-oriented individual who is highly driven and want to ensure customer satisfaction for our customers. The Business Operations team is responsible for enabling Key for Business (KfB) devices to provide Amazon customer friction free authorized access to restricted spaces. A Business Ops Admin Support Specialist III is responsible for driving increased data quality and solving challenging operational business goals. Diving Deep and Delivering Results are key leadership principles required to be successful in this role. Business Ops utilizes data, follows standard operating procedures and develops processes to improve the team’s performance. To be considered, you must be highly technical, along with the ability to make every customer feel like a welcomed part of Key for Business.
Key job responsibilities
- Take ownership in assisting, researching, resolving, and de-escalating customer issues and devices
- Understand and implement new information and procedures efficiently and professionally
- Concentration and strong understanding of advanced troubleshooting for all Key Related products
- Utilize multiple systems to access customer information, research issues, and educate customers
- Collaborate with the trending teams to drive continuous process improvement
- Utilize all available resources to solve challenging operational issues while escalating blockers as necessary
- Help develop and implement scalable solutions to support Key for Business’ mission
- Assist with other projects/initiatives when needed
- Proactively providing feedback to outdated or inefficient processes
- Balancing multiple tasks while still delivering with a high quality output
BASIC QUALIFICATIONS
- 2+ years of professional experience with Microsoft Excel, basic competency
- Experience pulling and reporting data from numerous databases (using Excel, Tableau, and/or other data management systems)
- Experience analyzing data sets and articulating business position
- Demonstrated experience using data to drive root cause elimination and process improvement
- Strong time management and interpersonal skills with strong attention to detail
- Excellent verbal and written communication skills with internal and external stakeholders
PREFERRED QUALIFICATIONS
- 2+ years work experience in logistics/transportation industry or analyst setting
- Bachelor’s degree or equivalent professional experience
- Expert or advanced competencies in Excel and other reporting tools
- Previous experience with reporting to Senior level management
- Experience working with property management or real estate companies
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.