Fleet Claims Specialist, Middle Mile Property Damage
Amazon
DESCRIPTION
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.
We are seeking a highly skilled and motivated candidate to file and manage claims related to accidents and damages involving Amazon’s growing transportation fleet. The Fleet Claims Specialist will be focusing on filing, managing and resolving claims related to damaged ATS assets. This is an hourly position sitting in either Nashville, TN or Tempe, AZ.
Responsibilities will include reviewing assigned claims, contacting the insured and other affected individuals, initiating documentation in the claim handling system, and resolving claims. An ideal candidate brings a background in fleet maintenance and automotive claims handling, with experience managing professional relationships with multiple stakeholders, holding responsible individuals accountable for asset damages and repair costs, and achieving organizational targets. This job will require exceptional communication, interpersonal, and negotiating skills with the ability to work independently.
Benefits include health care (medical, dental, vision) coverage starting on day 1 as well as 401(k) with company match, holiday/overtime pay and employee discount. Amazon offers a range of fully paid Maternity and Parental Leave options for parents prior to, and following, the birth or adoption of a child.
This position will be an in office position based out of our Nashville office.
Key job responsibilities
- Interact with carriers/customers to obtain facts, explain claims processes, and provide high quality service to achieve a positive customer experience
- Plan and conduct investigation to determine liability, bodily injury, and damages
- Assesses actual damages associated with claims and conducts negotiations to settle claims within assigned authority and achieve the best possible outcome.
- Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system.
- Use claims system to properly document files (resolution strategy, supporting evidence, negotiations, etc.).
- Utilize and navigate various internal and external websites and tools to file and manage claims
- Work effectively with TOM/TEM/Safety/ROC and other stakeholders to maintain a healthy asset pool
- Work with TEM team members to help identify carrier caused accidents that negatively impact AZNG asset health and availability
- Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim.
- Evaluate the financial value of the equipment loss.
- Schedule and coordinate asset repairs with ATS preferred maintenance vendors
- Refer claims to other company units to be advised on as needed (e.g., Legal, Risk, Compliance, Loss Prevention).
A day in the life
Fleet Claims Specialist are part of the ATS Fleet team and will report to a Program Manager. A successful candidate will demonstrate the ability to work with cross-functional teams and communicate effectively across all levels of the organization. He or she will bring analytic skills and use data to drive decisions, effectively communicating insights to others in the organization.
About the team
Middle Mile Property Damage (MMPD) investigators operate with minimal oversight, extreme scope and responsibility, and high expectations. We allow our investigators freedom of maneuver, providing the ability to make on-the-ground decisions based on personal discretion.
BASIC QUALIFICATIONS
- High school or equivalent
- Experience in a professional field or military
- Intimate knowledge of US DOT/FMCSA regulations.
- 1+ years of claims experience
- 1+ years of professional writing experience
PREFERRED QUALIFICATIONS
- Knowledge of VBA and Excel Macro creation and modification
- 3+ years work experience in logistics or auto claims industries
- Familiar with various types / sizes of transportation equipment (tractors, trailers, etc.)
- Demonstrated success working with carriers and or brokers
- Understanding of US DOT/FMCSA regulations
- Demonstrated experience using data to drive root cause elimination and process improvement
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.