Senior Product Manager - Tech, Customer Purchase Journey
Amazon
DESCRIPTION
The Customer Purchase Journey Product Team’s mission is to offer the most trusted and delightfully easy experience for customers to build and evaluate their shopping basket, provide their address, and complete their purchase with confidence. In this role, you will own the Thank You Page customer experience, which plays an essential role in helping customers confirm their purchase details and inspiring them to begin their next shopping journey.
Key job responsibilities
What you will do:
- You will identify and influence the prioritization of innovative, scalable solutions to celebrate customers’ purchase decisions, ensure they can take next steps like reviewing or modifying their purchase, and present personalized recommendations based on their recent orders or previous browsing behavior.
- You will improve the customer experience of liminal zones where customers expect to see the Thank You Page but instead are redirected to complete payment details or experience purchase failures.
- You will partner with dedicated UX designers and engineer teams to define the product vision and roadmap, champion the customer experience, drive the experimentation strategy, deep dive on business metrics and more.
- You will collaborate with the hundreds of partner teams that innovate across the purchase experience in a given year, gaining rare insight to Amazon-wide strategic initiatives and priorities.
- Beyond your experience area, you will own mechanisms or other goals that improve team efficiency and accelerate innovation.
What you will learn:
- You will become adept at managing competing priorities, making high judgement decisions, writing PR FAQs, navigating ambiguity and complex relationships.
- You will further develop written and verbal communication skills to influence and work with senior management.
- You will develop skills in A/B testing, product thinking, and working cross-functionally with UX and engineering teams to drive experiences across all devices (desktop, mobile app, etc.) and in all geographies.
- You will build relationships and learn about the initiatives driven across our broader organization, which powers Amazon’s most visited experiences (e.g. Homepage, Product Detail page, Navigation, etc.).
About the team
We care deeply about our people and are proud of our commitment to both building and maintaining an inclusive environment where everyone can be successful. Each month, we dedicate a full, meeting-free day towards learning and development; encouraging team members to innovate and focus on the work they’re most excited about, watch broadcast videos, learn new skills, work on career growth etc. We celebrate our successes and are vocally self critical; we learn together. We employ “no meeting Fridays”.
BASIC QUALIFICATIONS
- Bachelor's degree
- - 3+ years experience owning/driving roadmap strategy and definition
- -Experience with feature delivery and tradeoffs of a product
- -Experience contributing to engineering discussions around technology decisions and strategy related to a product
- -Experience managing technical products or online services
- -Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
PREFERRED QUALIFICATIONS
- Master's degree
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.