We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning.

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

The Client Success Team is responsible for supporting clients purchasing nursing solutions with product training, implementation, integration, and test preparation delivery to achieve client centric outcomes. The team leads the success planning, onboarding, training, SaaS implementation, ongoing proactive and reactive client support, and the delivery of nursing products for Ascend’s nursing brands: ATI, APEA and NursingCE. The CS team is accountable for delivering high quality services and subsequently capturing and tracking key business performance indicators to client success including, client satisfaction, product adoption and

The Product Training Specialist delivers Nursing product training support through expert product knowledge to ensure client product understanding, adoption of resources, and achievement of client outcomes. The Product Training Specialist (PTS) delivers onsite and virtual client trainings partnering directly with members of the Client Success Team and other key stakeholders within the organization to deliver onboarding and proactive ongoing service to clients. The role will provide engaging Live Webinars to promote Nursing solutions as the leader in the industry for clients to achieve outcomes.

WHERE YOU’LL WORK

This position will work remotely within the United Sates and require up to 50% travel.

HOW YOU’LL SPEND YOUR TIME

• Educate new and existing clients in a virtual or onsite meeting about Nursing solutions.
• Learn and maintain "expert" level knowledge of all Nursing solutions.
• Collaborate with Client Success Team and internal stakeholders to plan, execute, and assess client onboarding and proactive ongoing product training needs.
• Lead client facing live webinars aligned to product needs and industry trends.
• Deliver detailed client follow-up to support service delivery and respond to additional questions and training needs.
• Maintain awareness of client status to increase client engagement, loyalty, and escalate concerns to key stakeholders.
• Support sales team with revenue targets in ensuring timely onsite and virtual student orientations when demand exceeds sales bandwidth.
• Troubleshoot product/tech issues to assist clients with quick resolution.

WHAT YOU'LL NEED

• Bachelor’s degree in education, healthcare or business-related field preferred.
• Two years or more of industry-related experience in health care or educator preferred.
• Two years or more of experience presenting and training customers on product lines preferred.
• Ability to deliver effective and engaging presentations.
• Innovative thinker with creative problem-solving and continuous improvement skills.
• Articulate communicator and active listener who can easily engage an audience.
• Ability to lead focus groups by creating a trusting environment throughout the process.
• Demonstrates strong analytical skills with the ability to interpret data and present findings to inform leaders of valuable insights that drive effective decision making.
• Detail oriented with thoroughness and accuracy when accomplishing a task.
• Strong organizational skills with ability to successfully manage and prioritize daily tasks and responsibilities.
• Proficient with current technology and experience with MS Office and webinar platforms.

BENEFITS

• Flexible and generous paid time off
• Competitive medical, dental, vision and life insurance
• 401(k) employer matching program
• Parental leave
• Wellness resources
• Charitable matching program
• Hybrid work
• On-site workout facilities (Leawood, Gilbert, Burlington)
• Community outreach groups
• Tuition reimbursement

Fostering A Sense of Belonging

We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

About Ascend Learning

As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We're committed to accelerating the learning pathways that can move people into careers where they have the knowledge and skills to have an impact and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2023 Greatest Workplaces for Diversity.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

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