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*Partner Support Specialist - West Region

Ascend Learning

Ascend Learning

Customer Service
Phoenix, AZ, USA
Posted on Oct 24, 2024

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning.

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

Ascend Learning leads the way in innovation and solution creation to improve outcomes and deliver results for students, educators, and healthcare workers in the ever-changing field of healthcare. We offer advanced resources that drive nursing success, empower front-line certified allied health workers, help physicians pass boards and stay current, and provide education management tools for medical education programs.

WHAT YOU'LL DO

ATI is hiring a Partner Support Specialist to join their sales team. This is a remote position living in or around the assigned territory covering Arizona, Nevada, Idaho and New Mexico. The Partner Support Specialist will work collaboratively with the Client Executive within assigned territory. Working in a sales support capacity to ensure service coverage, building strong collaborative client relationships, prospecting for new business & opportunities, preparing for sales & support meetings, and keeping abreast of current market conditions in the nursing education field.

WHERE YOU’LL WORK

This position will work remote from Arizona, Nevada, Idaho or New Mexico with travel required within the territory.

HOW YOU’LL SPEND YOUR TIME

  • Responsible for accurately representing all ATI nursing products, product updates, service offerings, and new technologies.
  • Assisting the Client Executive with sales and support, including student orientations, sales meetings, data-focused discussions, product demos, and faculty integration meetings.
  • Provide information and/or follow up on customer needs as requested in a timely manner.
  • Particular emphasis is placed on the Partner Support Specialist’s ability to work with the Client Executive to build and maintain strong, high-quality relationships with customers while simultaneously increasing the size of the account base and sales volumes.
  • Supporting the Client Executive in preparing for and attending regionally based conferences, webinars, lunch and learns, and strategic drop-bys.

WHAT YOU'LL NEED

  • Bachelor’s degree in business, Marketing, Education, or related field
  • 2+ years of consultative selling experience is preferred.
  • Strong preference for candidates who have been accountable for motivating and energizing audiences to embrace the need for assessment-driven performance.
  • Success in forming multiple customer relationships which have resulted in long-term relationships.
  • Past success where it was consistently required to present one-on-one, to large, and small group audiences providing information/instruction but in an energizing and persuasive manner. Ability to read and react to audience response.
  • Ability to manage multiple projects and resources simultaneously.
  • Proficient with Microsoft Applications.
  • Ability to support and collaborate with the Client Executive in managing marketing campaigns, newsletters, and regional or national webinars, using resources like HighSpot, via Outlook.
  • Ability to travel at least three days a week to client meetings in the territory (as needed).
  • Ability to travel overnight to corporate trainings, conferences, and client meetings as necessary (as needed).
  • Candidates for the Partner Support Specialist position are required to have a valid driver’s license and be able to maintain business expense submissions for reimbursement.

BENEFITS

  • Flexible and generous paid time off
  • Competitive medical, dental, vision and life insurance
  • 401(k) employer matching program
  • Parental leave
  • Wellness resources
  • Charitable matching program
  • Hybrid work
  • On-site workout facilities (Leawood, Gilbert, Burlington)
  • Community outreach groups
  • Tuition reimbursement

Fostering A Sense of Belonging

We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

About Ascend Learning

As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We're committed to accelerating the learning pathways that can move people into careers where they have the knowledge and skills to have an impact and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2023 Greatest Workplaces for Diversity.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

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