Position: Customer Service Representative

Location: Whitehouse Station, NJ

Worksite Arrangement: Hybrid after training

Compensation: $21-22/hour

The set schedule can fall between 7am-7pm EST M-F.

About Avenica

Avenica is a career-launching platform that uses data science, behavioral psychology, and performance coaching to unleash human potential and launch careers. By getting to know candidates beyond a resume and uncovering individual potential, we propel careers across the U.S. At Avenica, we put candidates first by advocating for them through the application and interview process. Learn more about Avenica and how we can support your job search at www.avenica.com.

Overview:

Avenica is currently hiring for a Customer Service Representative position. The ideal candidate for this position will be determining the issue, offering possible solutions, or providing follow-up as needed.

Responsibilities of the Customer Service Representative:

• Document & respond to inquiries via phone & email.
• Refer unresolved issues to designated departments for further investigation.
• Keep records of interactions, recording details of inquiries, problems, and comments, as well as actions taken.
• Effectively gather problem information.
• Evaluate and diagnose problems. Properly escalate issues to management
• Support technical errors whether navigational or system related to keep the end user from being unproductive
• A major part of the support will take place via the shared mailbox to correct the error that is being presented.

Requirements of the Customer Service Representative:

• High school diploma or GED required
• Must be legally authorized to work for any employer in the US; Avenica is unable to provide sponsorship at this time.
• 1+ year of customer service experience
• Experience with Microsoft Office Suite

Our Process:

Upon completing the application, you will be prompted to complete our HAALO assessment. HAALO is simply a way for us to understand your preferences, behaviors, and work styles. The assessment is a required step to complete this application.

Avenica is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

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