Company Description

Why Work at Avenues

Welcome to Avenues São Paulo! Since our doors opened in August 2018, we've been on a mission to provide a truly transformative educational experience. Through immersive English language learning and dynamic interdisciplinary projects, we prepare our students to become future worldwise leaders uniquely equipped to understand and solve global-scale problems. As part of the Nord Anglia Education network, we're proud to stand alongside Avenues New York, shaping the future of education together. With a vibrant community of over 1100 students, ranging from as young as 18 months old through to graduation, our campus buzzes with a culture of innovation, creativity, collaboration, and state-of-the-art technology. Join us as we embark on a journey of lifelong learning and growth and discover why there's no place quite like Avenues São Paulo.

Job Description

At Avenues São Paulo, every interaction is an opportunity to engage, serve and connect. As the Admissions Operations Assistant, you'll play a pivotal role in shaping the first impressions of prospective families. Reporting to the Admissions Operations Manager, you’ll be the friendly voice, the proactive problem-solver, and the behind-the-scenes organizer who ensures every lead's journey begins with a seamless and positive experience.

This isn't just about managing tasks—it's about creating moments of connection that set the stage for lifelong partnerships with our school community.

What You'll Do:

Engage, Inspire, and Qualify Leads

• Be the first point of contact for new families who register for events and request information: answering questions, sparking excitement, and ensuring they feel valued from day one.
• Call event registrants to confirm attendance, offer personalized insights, and guide them through what to expect.

Elevate the Event Experience

• Follow up after events to collect feedback, nurture relationships, and answer any lingering questions.
• Act as the bridge/liaison between leads and the admissions team, scheduling meetings and ensuring smooth transitions to the next stage in the enrollment process.

Streamline Enrollment and Re-enrollment Like a Pro

• Review and verify enrollment and re-enrollment documents, making sure every detail is accurate and compliant with the school's requirements.
• Partner with the Admissions Operations Manager to keep the enrollment process smooth, efficient, and family-friendly.

Champion Data Integrity

• Maintain up-to-date records in our CRM system, tracking everything from lead engagement to enrollment outcomes.
• Report on key metrics to support the Admissions Operations Manager in decision-making and planning.

Qualifications

What You'll Bring:

• A natural talent for customer service, with a knack for making every interaction memorable.
• Outstanding verbal and written communication skills in Portuguese and English that leave leads informed and inspired.
• Impeccable organizational abilities—you can juggle multiple leads, tasks, and follow-ups with ease.
• Familiarity with CRM tools like HubSpot or Salesforce (a plus, but we’re happy to train the right candidate).
• Tech-savviness and a proactive, can-do attitude.
• Fluency in Portuguese and English

Additional Information

Please read first about Avenues: The World School and our distinctive approach, and consider whether our mission and approach would be a good fit for you: www.avenues.org/sp.

Apply through the Careers section of the Avenues website (http://www.avenues.org/en/careers/).

Diversity, Inclusion and Safeguarding

Avenues is deeply committed to diversity, equity, and inclusion throughout our organization. We make all employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law. Moreover, we strive to uphold a culture in which every colleague feels that they belong, are trusted, and are valued. This dedication to these principles ensures that we foster a workplace where everyone has equal opportunities to thrive and contribute.

Avenues is deeply committed to diversity, equity and inclusion throughout our organization. We strive to uphold a culture in which every colleague feels that they belong, are trusted, and are valued. We welcome applications from candidates of all backgrounds, and strongly encourage candidates from traditionally underrepresented communities or groups to apply. Avenues offers competitive compensation and a generous benefits package.

Avenues upholds the highest standards for safeguarding the physical and emotional wellbeing of children. As an essential aspect of this commitment, all offers are contingent upon successful completion of careful reference and background checks.