About Us:

We deliver the most advanced and flexible learning experience for certification, credentialing, test prep, continuing education, and training. Our cloud-based learning platform helps training organizations, associations and the extended enterprise deliver a highly engaging and effective learning experience for individuals looking to advance their careers. We incorporate the latest in learner-centered technology, including personalization, gamification, data science, usability and omni-channel delivery.

We’re sitting in a pivotal time in the BenchPrep history. The number of learners on our cloud-based learning platform has reached almost 7 million in 2023. We’re committed to helping people learn better, and that starts with our own people.

This position is remote (along with all of our BenchPrep positions).

About the Role:

We're looking for an ambitious and tech savvy Senior Customer Success Manager to serve as a trusted advisor to a large portfolio of BenchPrep's key enterprise customers. You'll partner with our customers to support and grow the relationship, and work closely with other internal resources to make it happen. You'll be responsible for building strategic relationships, growing and retaining accounts, and overall customer satisfaction.

As a Customer Success Manager you will:

• Build strategic relationships across your accounts, including managing key executive stakeholder relationships
• Create a plan to execute on the operational and product adoption related goals of our Key Enterprise Customers
• Develop strategic account plans to capture deep knowledge of customers and revenue focused opportunities
• Partner with customers to understand their strategic business objectives and tailor solutions that help meet those goals
• Work cross functionally with other departments in the company like instructional designers, implementation managers, product management team, etc. to ensure delivery of customer objectives
• Act as a trusted advisor to the end users and key stakeholders to drive product adoption and ensure they leverage the solution to achieve agreed operational priorities, leading to full business value
• Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
• Interpret customer insights to drive change in product and act as the voice of customer for the product management team
• Provide best practices to help drive user behavior and adoption in product
• Map built-in solutions to existing customer workflows
• Maintain product expertise across our platform to serve as the ultimate expert
• Provide an amazing, personalized experience to each and every customer
• Help spearhead and support the development of the Customer Success team, contributing to best practice development and strategic priorities

You Should:

• Have a Bachelor's degree
• Have 10+ years of Client Management experience for large enterprise accounts, including direct ownership of account growth and retention
• Have strong verbal and written communication skills and technical aptitude
• Have excellent organizational, project management, and time management skills
• Have proven ability to multi-task and thrive in a dynamic, fast-paced, high growth environment
• Have demonstrated ability to coordinate cross-functional teams to resolve complex issues within a designated time frame
• Have experience analyzing data, trends and client information to identify product or service growth opportunities
• Have excellent interpersonal skills with ability to build authentic business relationships and deal effectively with relational challenges as they occur
• Have a positive attitude
• Be willing to travel as customer needs dictate (<25%)

Life at BenchPrep:

We work at BenchPrep because we’re dedicated to the mission and each day we have an opportunity to be challenged and learn. We work hard and have lots of fun. Culture is our lifeline at BenchPrep. We celebrate our people, both professionally and personally. We care about learning so much that we offer employees $1,200 annually to develop their skills so they can continue to operate everyday with new skills. It’s no wonder we were selected in Inc’s Best Workplaces of 2020 and Crain’s 2020 Best Places to Work in Chicago lists. The salary range for this position is between $115,000-$145,000 and is set based on Chicago market data. Please note this refers to the amount BenchPrep is willing to pay at the time of this posting.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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