Who are we

Blackbaud, a SaaS solution provider that powers Social Good through software,

services, expertise, and data intelligence, is seeking a Customer Contact Data Analyst

who has a passion for data and an obsession for delivering high quality solutions and

actionable insights to internal and external customers.

What we are looking for

The Technology Enablement Trainer strengthens Customer Success by delivering the

training and resources that help teams use internal tools effectively. In this role, you will

become an expert in key internal systems and tools. You will create and deliver

interactive courses to increase the knowledge and technical skills of our teams. The

Technology Enablement Trainer will collaborate closely with our business teams, and

other training experts, to deliver quality content that sets up team members to succeed

through optimal use of systems and tools.

Responsibilities

• Collaborate with global business area leaders and subject matter experts to

translate business needs to training goals & learning paths.

• Design, develop, deliver & engage effective training courseware through advance

scripting, storytelling, demonstrations, interactive learning techniques.

• Apply adult learning principles, methodologies and techniques in the training

development framework.

• Lead virtual instructor led (VILT) training sessions, webinar, workshop for

Blackbaud global teams.

• Develop comprehensive training materials including advanced presentations,

workflows, user guides, job aids, hands‑on labs, process walk‑throughs, and

e‑learning modules

• Partners with IT, Product, HR, and Business teams to understand technology

changes and training requirements.

• Act as a liaison between technical teams and business stakeholders to simplify

complex technical concepts and convert them into digestible learning content

• Create AI coaches to supplement training courses.

Sensitivity: Internal

• Evaluate training effectiveness using assessments, feedback, and performance

metrics.

• Monitor training consumption & provide monthly reporting (with help from the

reporting team) and recommendations for enablement based on consumption

patterns.

• Prioritize and manage projects to completion and meet desired milestones for

the teams.

Qualifications

• 5–7 years of experience in technology training, IT training, corporate learning, or

enablement roles.

• Bachelor’s degree in computer science, Information Systems or related field.

• Proven experience translating complex business and technical requirements into

structured training programs

• Experience designing AI‑driven training solutions

• Experience working with business leaders and translating business goals into

training requirements.

• Hands-on experience delivering training for business applications, software

tools, or enterprise platforms.

• Exceptional verbal and written communication skills, with the ability to simplify

complex concepts

• Familiarity with Learning Management Systems (LMS) and e-learning tools.

• Experience using recording & editing tools (Camtasia preferred), Docebo or other

learning management systems.