Position Summary

The Technical Services – Embedded Technician II plays a pivotal role in providing comprehensive technical support, troubleshooting, and training at a single customer sight. You are a direct employee of Bluum but will act as an extension of the customer you’ll be working for. If the contract with the customer is terminated or not renewed, you may be asked to service the larger Bluum customer base around the Twin Cities. This position will primarily work with one customer troubleshooting, replacing and repairing equipment. Working both independently and collaboratively, the Technician II delivers skilled assistance, addressing complex audio/visual challenges and maintaining high levels of customer satisfaction.

Responsibilities

• Execute service calls on audio visual equipment issues, demonstrating expertise in diagnosing and resolving technical problems.
• Conduct troubleshooting, repair, and replacement of intermediate to advanced AV and IT equipment, encompassing diverse terminations and configurations.
• Perform service tasks with precision and efficiency, such as cable pulling, connector installation, projector mounting, and ceiling mount installation.
• Input accurate and timely data into internal systems including inventory tracking, time sheets, and work orders.
• Respond to customer inquiries via phone and email regarding intricate technical AV equipment matters.
• Validate proper functioning of all equipment.
• Maintain organized and clean work environment, securely storing tools daily.
• Assist in the field installation of control programs and GUI interfaces (Extron/Crestron/Firmware), demonstrating upload and download proficiency.
• Deliver client training sessions as required, showcasing comprehensive understanding of AV systems.
• Troubleshoot programming challenges related to Extron and Crestron systems.
• Configure various video codecs and ensure optimal functionality.
• Skillfully set up Digital Signal Processors and/or VoIP connections.
• Evaluate, recommend, and implement firmware/software updates for enhanced system performance.
• Execute regular preventative maintenance to uphold the stability of client-based systems.
• Update and generate job documentation as necessary to ensure accurate records.
• Interpret electronic schematics and architectural blueprints with precision.
• Embrace additional duties as assigned, demonstrating flexibility and adaptability.
• Other duties as assigned

Education & Skill Requirements

• Minimum of 2 years of experience in an audiovisual or technical environment, with demonstrated growth in responsibilities.
• High School Diploma or GED completion is required.
• Ability to achieve necessary AV technical certifications as requested
• CTS certification is a strong asset.
• Familiarity with audiovisual presentation and IT equipment.
• Strong organizational skills and the ability to prioritize multiple tasks effectively.
• Thrives in a fast-paced team environment, maintaining composure and focus.
• Exceptional customer service skills across email, telephone, and in-person interactions.
• Proficient in troubleshooting and repair techniques.
• Effective verbal and written communication with customers and vendors.

Core Values

• Courage: We are brave. We approach first attempts with prowess, pioneer efforts to spark change, and rise to meet challenges without fear of failure.
• Ownership: We say it. We do it. We take ownership of our words, choices, and results because accuracy and accountability help create flourishing futures.
• Passion: We are driven. We are motivated by the pursuit of our mission – continuously learning and persevering toward improved experiences and better futures for all.
• Empathy: We listen to and seek to understand the people we serve – educators, students, vendors and each other.

Training

• It will be necessary to participate in upgrading courses from time to time to keep abreast of changing policy, technology, and growth.