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HR Business Partner

Bright Horizons Family Solutions

Bright Horizons Family Solutions

People & HR
New York, NY, USA
Posted on Tuesday, November 14, 2023

Primary Purpose

Serve as a strategic business partner to organizational leadership and employees in designated business units. Align HR practices with business goals to support the organization’s success. Provide daily HR guidance, and recommend HR strategies to improve work relationships, employee engagement, and productivity. Maintain an effective level of business literacy about the assigned business unit's financial position, goals, culture and competition. Serve as a coach and mentor for the organization.

Essential Functions/Responsibilities

  • Establish a collaborative working relationship with business leaders in assigned business units and across organization. Be present and visible in assigned worksites to build relationships with leaders and employees. Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.

  • Provide day to day performance management guidance around coaching, counseling, career development and disciplinary action. Provide HR policy guidance and interpretation.

  • Manage and resolve complex employee relations issues. Conduct effective, thorough and objective investigations. Follow up with urgency to ensure employee relations issues are resolved promptly.

  • Maintain in-depth knowledge of legal requirements related to day-to-day management of employees to reduce legal risks and ensure regulatory compliance. Partner with the legal department as needed/required.

  • Utilize data and reporting analytics to identify trends and offer recommendations for addressing areas where improvement is needed. Review relevant data with assigned business leaders to develop and implement strategies focused on engagement and retention, and monitor progress and success of these strategies.

  • Guide operational leadership in the areas of diversity, equity and inclusion in collaboration with DEI team. Support awareness training objectives, company goals, and inclusive employment practices.

  • In collaboration with other COEs within the HR organization, provide guidance in administration of HR practices. Leverage COEs to support the objective and goals of business units.

  • Provide guidance and input on business unit restructures, workforce planning and succession planning.

  • Ensure fair and equitable practices with employees including compliance with company policies and local, state and federal legal standards. Respond to employee complaints and inquiries with urgency.

  • Perform other related duties as assigned.

Decision Making

Exercises discretion and independent judgment with respect to matters of significance


Regularly required to influence cross-functional teams


Family/Function (e.g., IT, Finance, Operations, Human Resources)

Decision Making Authority

Resolution of issues of greater complexity or those that involve potential legal concerns may be escalated to the Director of HRBP and VP assigned business unit. Plan and implement strategies requiring in-depth knowledge of human resources principles, legal precedents and company practices.

Job Description


Bachelor's Degree or HR Certification is preferred. In lieu of education, 4+ years experience in HR is required.


7 years of HR experience with a minimum of three years of employee relations experience required.

Additional Job Requirements

  • Multi- site service industry preferred.

  • Ability to travel as needed to assigned business units within the U.S.

  • Minimum of 3 years of experience resolving complex employee relations issues.

  • Working knowledge of multiple human resource disciplines, including compensation and benefits, organizational diagnosis, employee relations, diversity, performance management, and federal and state respective employment laws.

  • Must have excellent interpersonal, verbal and written communication skills and the ability to work in a fast-paced environment and handle multiple projects.

  • Excellent organizational skills and attention to detail required.

  • Problem solving, diplomacy and good judgment in considering the impact of decisions is essential.

  • Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.

  • Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.

  • Excellent time management skills with a proven ability to meet deadlines.

  • Must be a critical thinker and have strong analytical and problem-solving skills.

  • Proficient with Microsoft Office Suite or related software.

  • Knowledge of HRIS preferred.

This position will be located in one of our NYC centers 3 days a week and in the candidates home office the other time. Compensation Range: The annual salary range for this role is: $75-$95K. The range of compensation listed here or that may be discussed in the interview process is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. The total rewards package includes a full benefits package, holiday and paid time off.


Contact us at bhrecruit@brighthorizons.com or 855-877-6866

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO – English and EEO – Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).