Team Lead, Director Steve & Kate (Remote)
Bright Horizons Family Solutions
A Steve & Kate's Team Lead is responsible for leading a team of 15-20 Camp Directors, who in turn manage all aspects of planning and executing an innovative, kid-centric summer day camp, as well as other seasonal break and pop-up programs throughout the year. This role involves helping your team develop and implement local marketing initiatives; establish and build relationships with thousands of camp families; recruit, hire, train and lead seasonal teams, and; oversee logistics, compliance, operations and inventory management for the programs they manage. Successful Team Leads will develop and lead a dynamic, inclusive and growing team of Camp Directors responsible for building community with kids, staff and families and delivering phenomenal programs for campers, all while ensuring safety, operational efficiency and profitability.
How do you know if you’re the right candidate?
Do you appreciate and agree with empowering kids (and adults) to take risks and make their own choices?
Do you have the passion, talent and experience to identify and develop leaders?
Are you a people person that can also knock out administrative tasks efficiently and with extreme attention to detail?
Are you a jack of all trades, with the ability and experience to manage diverse teams across multidisciplinary functions?
Can you multitask like you’re a Hollywood power agent, especially through high pressure / high stakes situations, all while keeping calm, level-headed, and patient?
Responsible for managing a team of Year Round and Seasonal Camp Directors (up to 20), including recruitment, assessment and onboarding of new hires, talent development, performance management and separation. Supports Camp Directors in doing the same for their seasonal teams.
Supports Camp Directors in handling sensitive, emergency, behavioral and medical issues when they arise; takes over if a situation needs to be escalated beyond the Director.
Ensures Directors are successfully managing all customer contact for their programs, including responding to email and phone inquiries in a timely fashion, providing exceptional customer service, and handling sensitive and escalated matters for thousands of prospective and attending camp families.
Oversees the implementation and execution of compliance processes by Directors to ensure company, city and state required policies for camps and/or childcare facilities as applicable are adhered to.
Oversees a nine-figure budget for personnel, food and programming across multiple camps, and ensures resources are managed appropriately by Directors.
Supports and oversees Directors in their management of all logistics and inventory responsibilities for hundreds of items valued in excess of nine-figures, which are needed to run camp programs.
Manages relationships with host schools that rent out facilities where camps run; also responsible for overseeing and assisting Directors with janitorial arrangements, security and site planning to ensure sanitary, safe and smooth operations.
Assist Directors in negotiating terms and managing relationships with local vendors that provide food and programming for their camp.
Visit Camps to observe operations, provide support, give feedback, and implement change; may need to travel to camps and possibly lead camp in the event of an emergency.
Starting salary $75,500 - commensurate with experience
Medical, dental and vision insurance
Paid time off
10% Target Performance Bonus
A high school diploma or GED required, Bachelor’s Degree strongly preferred
Must meet the American Camp Association (ACA) Director accreditation standards, which include being 25 years of age and having at least two seasons of camp supervisory experience. An equivalent combination of experience working in a child care or education setting for at least one year coupled with supervisory experience will be considered to satisfy this requirement.
3+ years of past management or leadership experience
Experience hiring and managing teams of 10 or more
Past experience managing across Operations, Sales, Customer Service and Financial/Budgetary functions
Work can be done remotely, but Team Lead will be expected to travel as needed to meet with and observe their Camp Director team, especially during the Summer months but during other times of year as well.
HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?
Contact us at firstname.lastname@example.org or 855-877-6866
Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO – English and EEO – Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).