Provide general HR administration and customer support for the business (employee & manager) when it comes to end-to-end HR policies and procedures.

What you will be doing:

• Customer Service

• Review employee requests in our HR database (One Support) and assign to appropriate queues

• Provide warm response to employee while ticket is being reviewed and request additional information if needed

• Provide initial contact and support for customers dealing with sensitive and confidential information relating to HR issues and escalate to a supervisor as appropriate as appropriate.

• Respond to internal and external HR related inquiries or requests and provide assistance through multiple channels (ie, phone, email, One Support)

• Redirect HR related calls or distribute correspondence to the appropriate person of the team

• Systems / Transactional Support

• Performs administrative transactions, audits and in some cases, data maintenance of HR Data.

• Support the recruitment/hiring process by performing administrative tasks related to background checks, photo matching, etc.

• Service Center Process

• Continually utilizes knowledge management tools and contributes new, revised or updated information to maintain accuracy and consistency in knowledge in support of customers.

• Assist in ad-hoc projects, like emailing notifications and letters

• Participates in continuous improvement workshops and projects.

• Team / Culture

• Ensure that all Bright Horizons’ policies and procedures are followed and that employees are treated fairly in line with policies and our HEART Principles.

• Supports peers in the HR Service Center by sharing knowledge, information, and best practices.

What we hope you will bring to the role:

Education

Preferred: Bachelor's Degree in Human Resources

Experience

Preferred: 1-2 years customer service experience

Additional Job Requirements

• Ability to function independently, often without direct supervision, when communicating with internal and external customers. Most decisions will be made under the advisement of a supervisor.

• Communications or Business.

• Strong interpersonal and customer service skills.

• Communicate effectively in both oral and written form.

• Exhibit patience, empathy, and positivity.

• Ability to multi-task, prioritize, and manage time effectively.

• Working knowledge of Microsoft Office Suite products: Excel, Word, PowerPoint, etc.

• Bi-lingual helpful; but not required.

• Ability to handle data with confidentiality

The salary for the position is $49,500/yr.

The range of compensation listed here or that may be discussed in the interview process is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Life at Bright Horizons:

Our home office employees support all facets of our business — and no matter which department you join, you’ll be part of a passionate team doing work that makes a difference in the lives of children and families.

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Here, you’ll find traditional perks (health insurance, 401(k), PTO, and flex spending) plus childcare discounts, education assistance, and so much more. Join us to experience how we support our people to realize their passion, possibilities, and purpose both at work and at home. All in a workplace where you can be you. Come build a brighter future with us.

HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?

Contact us at bhrecruit@brighthorizons.com or 855-877-6866

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO – English and EEO – Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.