The Financial Aid Administrator will execute transactional and complex financial aid-related activities for new and returning learners. Responsibilities include information gathering, data entry into financial aid systems, and other compliance related functions. The ability to work accurately in a fast-paced, highly regulated environment is critical for success in this role. This is primarily an internal role with little learner/customer interaction, though some phone interaction with lenders and internal partners will be necessary at times.

This position is considered hybrid with expectation to be onsite two days a week at the Capella Tower located in Minneapolis, MN.

Essential Duties

• Production Work
• Review and determine financial aid eligibility and award amounts based on submitted documentation from the learner
• Process Financial Aid applications, adjustments, and other Financial Aid related functions
• Complete required work assigned by the Work Distributor accurately and within predetermined departmental service levels and metrics
• Apply updates and policy changes accurately and timely
• Workflow and capacity management
• Provide occasional phone/chat support to assist the financial aid contact center staff
• Assist supervisors in calling out potential areas of concern related to SLAs and recommend reallocation of resources
• Process improvement identification and implementation
• Inform supervisors and seniors of gaps related to particular worktypes in the system
• Internal customer relationship management
• Work cross functionally with other teams and departments as needed to ensure an exceptional learner experience

Job Skills

• Ability to adhere to a regularly set schedule in support of departmental goals and objectives
• Demonstrated ability to critically think and take appropriate action based on training and relevant information
• Strong organizational skills and the ability to determine priorities and manage multiple demands
• Display consistent success with accurately performing highly detail oriented tasks
• Excellent written and verbal communication skills
• Demonstrated ability to remain calm under pressure and maintain a professional demeanor at all times.
• Maintain and understand compliance with all Title IV rules and regulations
• Learn and leverage financial aid systems such as People Soft, TotalView, Perceptive Content, Commonline Origination and Disbursement, National Student Loan Data Systems, and Central Processing Systems
• Ability to consistently meet or exceed productivity and quality goals on all duties as assigned

Work Experience

• 1+ year of experience in financial aid, student records, or transferable administration/processing experience, such as mortgage/insurance claims processing or data entry. Candidates with BBAY experience are highly encouraged to apply

Education

• Bachelor’s degree from an accredited institution preferred; Associate’s degree from an accredited institution or 2 years of commensurate experience required.

Certificates, licenses and registrations

Other

• Bachelor’s degree preferred; Associate’s degree or 2 years of commensurate experience required.

If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at