Job reference: 001612
Salary: £23,703.25 plus overtime
Closing date: 08/11/2024
Department: Student Services
Centre/School: Stafford House Canterbury
Employment type: Permanent
Job start date: 25/11/2024
Closing date: 08/11/2024

Job Description

As a Student Services Officer at Stafford House International in Canterbury, your role involves supporting our students, solving problems, delivering excellent customer service, and warmly welcoming students as they arrive at our school.

You will be part of a dedicated team, working at our school’s reception. We are a fast-paced, vibrant English Language School located just a five-minute walk from Canterbury city center.

Each year, we welcome hundreds of international students, providing them with accommodation while they learn English in the classroom and engage in a variety of fun activities and excursions. As the first point of contact for students, you will address their questions on topics ranging from accommodation to welfare and help them adjust to life in the UK. Additionally, you will manage administrative tasks, including bookings and other office-related duties.

In addition to our year-round programs, we also run a busy summer school from mid-June to August. During this period, we may ask you to work overtime on a rota basis, for which you will receive additional pay or time off.

Here’s a little of what it takes to be a Student Services Officer:

  • Some experience of working in front of house, in reception or in a school would be helpful

  • A can-do attitude is essential. You’ll need to think on your feet and enjoy problem-solving

  • You will need to be a skilled communicator

  • Have excellent customer service skills and be able to support our students with confidence and sensitivity

  • You will be comfortable working with databases and MS Office packages and have good numeracy skills.

  • You must be willing to take part in the Out of Hours phone on a rota basis, for which you are compensated additionally.

What's in it for you:

  • Full-time, permanent role, offering training and development from within a supportive team

  • Working in a fun, multicultural environment

  • £23,703.25 per annum

  • 37.5 hours per week – this will increase during peak times, and you will receive pay and/or time off in lieu

  • Option to gain overtime if desired. You can even help lead excursions or activities as overtime on occasion

  • 33 days holiday

  • Employee Assistance Programme, Tech Scheme, Cycle to Work scheme, Long Service Awards, Health Cash Plan, Store Discount Scheme, GP24

  • On-site parking

To apply, visit the link below and complete your basic information with CV. If you are offered an interview you will be required to complete a full application form in advance.

More information
WHO ARE WE? Stafford House has over 70 years’ experience in providing international students with great English language study experiences in the UK. Our mission is to educate, inspire and help our students enjoy our locations, empowering them with confidence to realise their personal potential. Stafford House comprises 2 brands, Stafford House International and Stafford House Study Holidays.
We offer 7 fantastic study locations within the UK with a wide range of courses to choose from including English Language and activities, creative Art & Design, sports, and academic preparation courses.
Stafford House International is part of CATS Global Schools (CGS), a leading education group committed to inspiring the next generation of world shapers.

OUR COMMITMENT TO SAFEGUARDING: CATS Global Schools are committed to safeguarding and promoting the welfare of our students and expect everyone connected with the organisation to share this commitment. All positions are subject to the satisfactory completion of safer recruitment pre-employment checks in line with KCSIE guidelines. All shortlisted candidates will be required to complete a criminal declaration form prior to interview and be subject to online checks which may include social media checks in addition to an enhanced DBS check (DBS process paid for by CATS Global Schools), references and if applicable, an overseas police check.

OUR COMMITMENT TO INCLUSION AND DIVERSITY: We are committed to diversity, inclusion and belonging. Building on our core values – Pioneering, Persevering, People – we pledge to deliver a series of events, guest speakers and focus groups to make CATS Global Schools an employer of choice for all.

AND FINALLY: What are you waiting for? We look forward to hearing from you. Good luck!

Take a look around the company https://catsglobalschools.com/