Regional Manager - Taiwan

About CATS Global Schools
CATS Global Schools (CGS) is a leading education group committed to inspiring the next generation of world shapers.

With a history dating back to 1899, but a focus on the future, our group brings together 16 institutions comprising independent boarding schools, an Arts University College, English language schools and a variety of summer programmes in the UK, US, Canada and China.

Each year, we provide 18,000 students around the globe with the education they need to develop real-life skills for the future. We are dedicated to academic excellence and our students benefit from our well-developed links to over 40 top global universities.

We create a positive learning environment where every student is empowered to make a contribution to shape their world. This is made possible because of the commitment of our pioneering, persevering people who do the very best for our students.

Role Overview
This is a full-time role based in the Sales department in Taiwan.

Key working relationships
• Admissions Coordinators
• Agent Support Coordinator
• External Agency Partners and Key Accounts

Reports to
You will be directly responsible to the Regional Director (CEA.NEA).

Responsibilities
• Responsibility to achieve an individual sales target encompassing all CGS brands.
• Key Account management with agents across Taiwan.
• Training agents, answering questions, counselling, and resolving issues with students and parents.
• Upward communication of market intelligence, including accurate forecasting and pipeline management.
• Ongoing development of localised strategy, incorporating support from marketing and academic teams.
• Management of a clear and defined calendar of market-based actions, that cover agency events, custom CGS events and sessions across all relevant marketing channels.
• Keeping budget spend within an agreed regional/country OPEX budget.

Person Specification
Education
• Educated to degree level or equivalent.

Experience
• Experience of CRM systems/customer databases (preferred).
• Experience of working with a global-sales and/or education environment (preferred).
• Knowledge of the UKVI Points Based System (desirable).

Skills
• Tenacious and hungry for sales success with experience in recruiting international students.
• Able to build close and professional agent relationships, alongside key account management skills.
• Able to learn about multiple products.
• Excellent consultative and persuasive skills, and able to “close” sales.
• Strong organisational skills, with the ability to manage a busy workload,
to prioritise tasks and meet demanding deadlines.
• A high level of professionalism, excellent customer service skills and service delivery.
• Strong written and spoken English, with an ability to confidently communicate with a wide range of people, teams and departments at all levels.
• Excellent attention to detail, cultural awareness, and sensitivity.

Behaviours
• Collaborative and able to work as part of the wider CGS team, demonstrating flexibility to support the wider goals of the organisation.
• A self-starter who is has a pro-active approach to solving problems.
• Strong passion for great customer service.
• Cultural and commercial sensitivity with a strong understanding of the CGS educational objectives.

Behaviours
Scope of Responsibility
• Delivers an individual sales target for the CGS portfolio.
• Has a good level of knowledge and application of skill to achieve high quality results on time, mostly achieving but sometimes exceeding expectations.
• Maintains an agent network in the country/region.
• Able to work with current students and campus to maximise retention.

Customer Support
• Maintains and close and professional relationship with agents in the country/region.
• Understands agent churn, maximizes agent retention, and identify, sign up and train new agents.
• Skilled in Key Account Management.
• Excellent consultative and influencing skills.

Sphere of Influence
• Able to effectively communicate market intelligence and revenue opportunities to the Senior Regional Manager.
• Able to consult and persuade parents and potential students.

Learning & Development
• Act as a liaison between campuses and new and current students and their families.
• Be an authority on CGS products and CEA based education agents.
• Will receive product training, guidance and mentoring from RDs.
• Will help implement a local strategy determined by the Regional Director.

Our commitment to inclusion and diversity
We are committed to diversity, inclusion and belonging. Building on our core values - Pioneering, Persevering, People - we pledge to deliver a series of events, guest speakers, and focus groups to ensure we offer respect and understanding to all communities.