Student Welfare & Transfer Officer (Residential) Summer 2025

Do you know how to make a good first impression?

Our Student Welfare Officers for Transfers (SWOTs, as we like to call them) excel in providing a warm and friendly welcome to our students who join us each summer as they arrive to international London airports or train stations. They then continue to offer ongoing pastoral care and address well-being needs, ensuring every student feels safe, comfortable, and supported throughout their stay.

At Stafford House Study Holidays, we welcome over 6,000 students (ages 8-17) from overseas during the summer to help them improve their English. Students stay with us for 7-14 days at one of our seven fantastic school locations, taking part in a rich academic, activities and excursions programme.

In addition to providing pastoral and wellbeing care during our students' stay in residence, our SWOTs are confident in travelling to busy London airports and rail stations to welcome both groups and individual students.

Our students usually arrive at the weekend, and while their travel arrangements have already be pre-planned, your role will involve meeting and greeting them, assisting with any unexpected issues, and ensuring their smooth and safe transition to their connecting travel for their chosen school. Think of this role as the perfect blend of an airport representative and a house parent

Locations: Bournemouth, Cambridge, Central London, Uxbridge, Northampton, Canterbury and Oakham (famous for the Michael Owen Red Stars football school)

Contracts: Select a contract of 4-6 weeks, from 19th June to 10th August 2025 (25th August in Central London). You must be available for min 3 weeks in July, as this is our busiest period.

Hours: 48 hours per week over 6 days. As you will be providing wrap-around care for our students, it is necessary be residential for the duration of the contract. Good news as you don’t need to be local to our school locations to apply!

• Full-board accommodation provided as you must be residential for this role

• 1st Aid Course as part of your training, prior to the programme starting and ongoing support throughout your contract duration

• Experience of working in a fast-paced, fun and multicultural educational environment

• Opportunity to gain experience toward a career of working with young people in the fields of education, health or care professions

• Working with a highly experienced and supportive team

• Opportunities to gain teaching qualifications at the end of your contract.

Pay: £586.08 per week plus holiday entitlement and full-board accommodation provided

Incentive: Employees may receive a £500 discount on CELTA training course provided by Stafford House, post qualifying contract. (T&Cs apply – contact us for more information)

** Why not read the full duties on our Job Description + see our information sheet, below

• Confidence, with a good understanding how to work professionally with young people. You’ll be supporting young students who visit us from overseas to learn English. You’ll be guided by your Welfare and Accommodation Manager and/or the Centre Director, and acting as their responsible adult, and/or support their Group Leader.

• Travel to busy London airports and rail stations usually happen during weekends. (your travel is of course paid for when attending 'meet & greets'). The transfer and travel aspect builds just part of the role, predominantly caring for and supporting the welfare of our students. Please see the full Job Description.

• Safeguarding is a big part of the job, and we take it very seriously. So, as you would expect, if successful we will facilitate an Enhanced DBS check as part of our safer recruitment policy

• Administration. You will allocate the accommodation for and make plans to ensure that our overseas students’ needs are met, prior to arrival. You’ll also complete admin duties, such as logbooks and Health & Safety records.

• Great Organisation. While here, you’ll manage the essential aspects of our students’ stay; ensuring they get to lessons on time, supervising mealtimes and working with their Group Leaders to support the smooth running of their stay.

• Being Supportive. You’ll cover the duties of care for our students overnight, on a rota basis. Additionally, providing pastoral support to ensure their holistic well-being and welfare.

• Be a great Communicator with a good level of spoken and written English.

• Energetic. Working 48 hours per week over a 6-day week. This is a fully immersive working experience.

• Responsibility. You’ll take part in pastoral care duties, including night-duties on a rotating basis

• You must already have the right to work in the UK on a full-time basis (48 hours per week)

• You must be available to attend a 1-day training session in London in June 2025
  
  

WHO ARE WE? Stafford House has over 70 years’ experience in providing international students with great English language study experiences in the UK. Our mission is to educate, inspire and help our students enjoy our locations, empowering them with confidence to realise their personal potential. Stafford House comprises 2 brands, Stafford House International and Stafford House Study Holidays.
We offer 7 fantastic study locations within the UK with a wide range of courses to choose from including English Language and activities, creative Art & Design, sports, and academic preparation courses.
Stafford House International is part of CATS Global Schools (CGS), a leading education group committed to inspiring the next generation of world shapers.

OUR COMMITMENT TO SAFEGUARDING: CATS Global Schools are committed to safeguarding and promoting the welfare of our students and expect everyone connected with the organisation to share this commitment. All positions are subject to the satisfactory completion of safer recruitment pre-employment checks in line with KCSIE guidelines. All shortlisted candidates will be required to complete a criminal declaration form prior to interview and be subject to online checks which may include social media checks in addition to an enhanced DBS check (DBS process paid for by CATS Global Schools), references and if applicable, an overseas police check.

OUR COMMITMENT TO INCLUSION AND DIVERSITY: We are committed to diversity, inclusion and belonging. Building on our core values – Pioneering, Persevering, People – we pledge to deliver a series of events, guest speakers and focus groups to make CATS Global Schools an employer of choice for all.

AND FINALLY
What are you waiting for? We look forward to hearing from you. Good luck!