Student Administration and Attendance Officer

ABOUT GUILDHOUSE SCHOOL
Guildhouse School, located in the heart of Bloomsbury in central London, is a boarding school for ages 15+ that provides an immersive international environment for ideas and creativity, where students are empowered to make a positive impact on our world. The school offers an outstanding international pre-university educational experience, with small class sizes, to students from all over the world. Housed in three beautiful grade two listed buildings, the school is the first high school in Europe to have a Bloomberg Business Lab. Students at Guildhouse School are studying for A levels and University Foundation Programmes and preparing for admission to universities across the UK and abroad. We pride ourselves on our approach to high quality and personalised teaching and learning experiences, with small class sizes and an informal atmosphere ensuring that students are treated as individuals and build great relationships with staff. Our ethos and culture for students is ‘Work Hard, Aim High & Be Kind’.

JOB OVERVIEW
The Student Administration and Attendance Officer reports directly to the Deputy Head Pastoral and works within the Headteacher’s strategic framework. The postholder will attend regular line‑management meetings for workload planning, professional guidance, and review. This is a term‑time‑only position with some additional weeks, which will be outlined and discussed at interview.

This role includes but is not limited to:
• Collaborate with relevant departments to support orientation, induction, and information sessions.
• Promote a culture of excellent attendance in line with school expectations and pastoral standards.
• Deliver student information sessions related to administrative processes, including attendance and curriculum management.
• Oversee and maintain digital attendance communication channels (e.g., Microsoft Teams), ensuring messages are responded to promptly and appropriately logged.
• Support administrative procedures for student enrolment, late arrivals, early leavers, and sign‑in/out systems, ensuring accuracy and safeguarding compliance.
• Assist with the management of room allocations, timetable changes, and student enrolments within the timetable, when required.
• Manage cover arrangements for staff.
• Maintain high accuracy when updating rooms, student timetables or curriculum structures.
• Exams invigilation duties when required.
• Follow the agreed process for first‑day calling and escalation when a student's absence is unexplained, ensuring immediate action in line with the attendance policy and safeguarding procedures.
• Carry out regular register checks to identify any student unaccounted for, ensuring immediate communication with the Deputy Head Pastoral/DSL regarding urgent concerns.
• Produce weekly attendance reports and data insights for pastoral leaders, highlighting key trends and students at risk of low attendance.
• Ensure all UKVI attendance‑monitoring requirements are met, including accurate and timely record‑keeping for sponsored international students.
• Support the Deputy Head Pastoral in updating attendance‑related handbooks, policies, and annual reviews.
• Assist in the maintenance of attendance registers, following up on unmarked registers and unauthorised absences with the relevant codes.
• Ensure immediate follow up and communication with teaching staff regarding any missing student or unmarked registers
• Monitor patterns of absence and punctuality, escalating concerns to pastoral directors as appropriate.
• Communicate with parents/guardians regarding unexplained absences, ensuring outcomes are logged accurately and promptly.
• Liaise with group (CATS Global salespersons) and external stakeholders, agents, as required.

PERSON SPECIFICATION
Essential
• Strong administrative and organisational skills with excellent attention to detail.
• Clear, confident, and sensitive communication skills with students, parents/guardians, and staff.
• Ability to maintain confidentiality and follow safeguarding procedures
• Dependable, proactive, and able to work independently as well as collaboratively.
• Commitment to ongoing professional development.
• Demonstrates integrity, enthusiasm for education, and the ability to engage effectively with diverse stakeholders.
• Confident using digital communication systems and administrative platforms.
Desirable
• Experience working in a school or pastoral, or student-facing environment
• Experience supporting international students
• Mandarin Chinese speaker
• Proficiency in school MIS systems- specifically ISAMS, or a willingness to learn
• Experience analysing data and producing reports (with aid of Microsoft Excel and school MIS systems (ISAMS)

BENEFITS
• Cycle to work Scheme
• Tech Scheme
• Car Scheme
• Free flu vaccine through Healthshield
• Free eye tests
• Financial wellbeing support via WageStream
• Employee Assistance Programme
• Group income protection
• GP24: GP Access for all
• Health Cash Plan
• Death in Service
• Long service awards
• Employee referral scheme
• Enhanced Maternity and Paternity pay

ABOUT CATS GLOBAL SCHOOLS (CGS)
CATS Global Schools is a leading education group committed to inspiring the next generation of world shapers. With a history dating back to 1899, but a focus on the future, our group brings together 16 institutions comprising independent boarding schools, an Arts University College, English language schools and a variety of summer programmes in the UK, US, Canada, and China.

Each year, we provide 18,000 students around the globe with the education they need to develop real-life skills for the future. We are dedicated to academic excellence and our students benefit from our well-developed links to over 40 top global universities.

We create a positive learning environment where every student is empowered to make a contribution to shape their world. This is made possible because of the commitment of our pioneering, persevering people who do the very best for our students.

OUR COMMITMENT TO INCLUSION AND DIVERSITY
We are committed to diversity, inclusion and belonging. Building on our core values – Pioneering, Persevering, People – We pledge to deliver a series of events, guest speakers and focus groups to make CATS Global Schools and employer of choice for all.

SAFEGUARDING
CGS is dedicated to safeguarding and promoting the welfare and well-being of children and young people. As such, appointment is subject to the satisfactory completion of safer recruitment employment checks in line with KCSIE guidelines. This will include satisfactory references, enhanced DBS from the Disclosures and Barring Service and, where applicable, any international equivalent being obtained. Shortlisted candidates will be subject to online checks which may include social media.