Senior Revenue Operations Analyst

About us:

Founded in 2018, Causaly accelerates how humans acquire knowledge and develop insights in Biomedicine. We enable researchers and decision-makers to discover evidence from millions of academic publications, clinical trials, regulatory documents, patents and other data sources… in minutes.

Using our AI technology, we are developing the world’s biggest knowledge platform in Biomedicine powered by a high-precision Knowledge Graph.

We work with some of the world's largest biopharma companies and institutions on use cases spanning Drug Discovery, Safety and Competitive Intelligence. You can read more about how we accelerate knowledge acquisition and improve decision making in our blog posts here: Blog - Causaly

We are backed by top VCs including ICONIQ, Index Ventures, Pentech and Marathon.

About the role:

As a Senior Revenue Operations Analyst, you will play a critical role in optimising and streamlining the revenue operations process to enhance sales performance, improve data accuracy and drive informed decisions. You will lead strategic projects and work closely with the sales, marketing and customer success teams to ensure alignment and efficiency in revenue-generating activities. Your responsibilities will also include working with GTM tools such as HubSpot, Gong and Planhat, identifying bottlenecks in our funnel, managing the pipeline and driving automation initiatives to reduce manual tasks.

What you’ll be doing:

• Lead and support strategic projects aimed at driving revenue growth and operational excellence.
• Assess a potential CRM migration from HubSpot to Salesforce.
• Automate processes to ensure efficient and reliable data management, securing end-to-end project delivery from data input to insightful visualisations.
• Provide analytical support and strategic project management for initiatives such as pricing strategies, sales incentives, and market expansion.
• Manage integrations between various data, tools and platforms to maintain data integrity and accuracy, addressing data discrepancies.
• Oversee the monitoring and analysis of customer satisfaction metrics and feedback, identify strategic opportunities for improvement and driving initiatives to improve customer experience.
• Enable and drive change management as new tools and systems are launched, ensure systems are effectively supporting revenue operations and that users are adequately trained.
• Work cross functionally and build relationships to support all GTM teams.
• Identify bottlenecks in our funnel and manage the pipeline, driving automation initiatives to reduce manual tasks.