About This Role

We are looking for a talented University Enrolment Advisor to support our student recruitment business and counsel students
to their dream college (Multi destination - UK/ USA/ Canada/Australia). The role requires a strong client
service background with understanding of study abroad admission process. This is a global role where the UEA will be assisting students, parents, and counselors from Cialfo schools across different regions. You help them make the right educational choices by assisting with their queries, introducing them to colleges and courses that best “fit” their profile, ensuring a smooth application
process, and finally helping with any roadblocks in their application.

What You Will Be Doing

• Provide tailored counseling to help students choose the best destinations, courses, and institutions for their overseas education, based on their academic profile, budget and career goals.
• Guide students through all key stages of their application process — university shortlisting, application, document submission, offer acceptance, visa and other post-application services.
• Deliver top-tier service to ensure high conversion rates from inquiry to enrollment.
• Respond swiftly to inquiries, efficiently process applications, and assist with any student-related concerns.
• Build and nurture strong relationships with key stakeholders, including school counselors, students, parents, and universities, to drive business growth.
• Contribute to developing and refining processes to manage student success on Cialfo and within the CRM.

Qualifications

• 3-4 years of experience in study abroad counseling for undergraduate and postgraduate students, focusing on the UK, ANZ, and US.
• Minimum of a Bachelor's degree.
• Prior experience in client relationship or sales.

Skills

• Deep knowledge of the education sector and university admissions processes, including entry requirements for the UK, ANZ, and US.
• Proven experience in managing student visa applications, particularly for the UK.
• Proficient in enterprise SaaS applications and collaboration technologies.

Qualities

• A results-driven mindset that consistently achieves success.
• Outstanding communication and consulting abilities, adept at working with clients to define and reach their goals.
• A proactive and hands-on contributor.
• An excellent team collaborator.