Position Summary:

The Head of Fraud Strategy will be responsible for eliminating instances of fraud where possible by developing fraud mitigation strategies and overseeing a comprehensive and robust series of controls. The role will work with operations to remediate accounts in situations where fraud is identified to. The role has oversight of vendor service providers.

Team:

This position reports directly to the Chief Credit Officer and falls within the function of credit strategies. This position has no direct reports.

Responsibilities:

• Manage, develop, and implement fraud strategies that maximize resources while minimizing expenses and losses to effectively mitigate risk
• Implement programs to identify red flags (e.g., elder abuse) and mitigate their occurrence
• Partner with the Servicing and Collections Vendor Managers to ensure that all back-office processing is completed accurately and in a timely manner
• Recommend technological enhancements that reduce the need for human resources for the purposes of tracking and monitoring
• Ensure compliance with all federal and state laws and regulations and company fraud policies
• Perform monthly, quarterly, and annual reviews as required
• Review and analyze all available reports and metrics to determine trends and opportunities for process and efficiency improvement
• Monitor fraud perpetration and loss trends and effectively communicate these trends to executive management
• Monitor performance and KPIs to ensure that contractual SLAs are consistently met and where necessary, make tactical recommendations to improve efficiency and effectiveness
• Collaborate with legal and compliance to ensure that customer facing policies and procedures are catalogued
• Complete periodic stress tests for technologies employed to ensure continued functionality
• All other duties as assigned and directed by management.

Experience & Qualifications:

• Bachelor’s Degree in business administration, business analytics, economics, or related field
• 5+ years of in-depth financial services and corporate consumer fraud experience
• Experience in direct customer contact, customer resolution, and issue resolution
• Familiarity with traditional industry fraud metrics and strategies
• Thorough knowledge of current technology; including investigative resources
• Ability to effectively develop and deliver executive presentations
• Extensive understanding of private student loan products, origination, and servicing processes
• Strategic and analytical thinker with ability to make decisions in accordance with regulations, departmental policies, and procedures
• Innovative thinking with creative problem-solving skills and ability adapt in a rapidly growing and frequently changing environment

Job Type:

Full-time

Interested and qualified persons should send an electronic copy of their resume and any questions to:

Adrienne Diop
Human Resources
College Ave Student Loans
adiop@collegeave.com

For more information about College Ave's Data Collection and Privacy Policy, click here.