Project Coordinator
Coursedog
Administration
Remote
Posted on Dec 26, 2024
The Project Coordinator prepares customers for the implementation of our product solutions which includes: planning, organizing, communicating, consulting and serving as a liaison with internal and external stakeholders. The Project Coordinator maintains records of the project status and outstanding obligations, and communicates the status and estimated timelines of a large portfolio of brands to Project Management Leadership. The Project Coordinator will apply best practice in project management and technology implementations and will promote and demonstrate a passion for process improvement and service excellence across all projects.
A successful candidate will be efficiency driven, detail-oriented, technically proficient, have excellent written and verbal communication skills, and perform as a confident and collaborative team leader.
You will be a key enabler for our long-term successful customer relationships. From contract signing to kickoff you pull the strings internally as well as externally, ensuring successful deliveries in terms of scope, time, efficiency, and quality. The position requires weekly contact and coordination with customers and establishing a good and professional ongoing relationship is key to our collective success.
At Coursedog we prioritize ownership, and empower all team members to contribute and implement ideas to continually improve the company. We are looking for someone we can count on to:
- Department
- Customer Success
- Employment Type
- Full Time
- Location
- Remote
- Workplace type
- Fully remote
Key Responsibilities
- Gather relevant customer details and requirements in preparation for the onboarding process
- Facilitate communication between customers, internal departments, and partners to develop clear and accurate project plans and deployment documentation for Project Managers
- Ensure customers receive optimum levels of service and maintain high levels of customer satisfaction
- Manage and escalate questions raised by customers before Project Manager handoff
- Work with Project Managers across multiple projects in several stages to organize efficient and successful customer deployments
- Report on customer progress and updates weekly and document accurate customer details in our CRM software
- Identify process improvement areas or gaps in existing documentation and share insights and improvement recommendations with the team
- Export, compile, and analyze data from multiple systems in preparation for leadership reports
- Work with project leads to evaluate and resolve onboarding obstacles
- Work cross-functionally with the larger organization (namely project and product managers, engineering, support, data engineers) to ensure customer issues are resolved or addressed and their success is assured
- Develop deep product knowledge and speak eloquently about the product
- Demonstrate competence in our existing implementation cycle
- Empathize with the problems facing our customers
Qualifications
- 1+ years of experience as an Account or Project Manager, or in a similar customer-facing role
- Experience with project management and working with your team and partners to meet deadlines
- Experience managing a larger number of low-touch customers
- Experience delivering technology-driven solutions within the business intelligence function, analytics software or higher education industry
- Experience building strong cross-functional relationships
- Unwavering integrity, attention to detail, and desire to exceed client expectations
- Outstanding oral and written communication skills, with the ability to present to stakeholders
- Superb time management skills with the ability to prioritize multiple competing priorities
- Experience working with remote and global resources
- Experience working with the following systems: Notion, Clarizen, Salesforce, Freshdesk, Google Team Drive
Benefits
Employee Benefits
- Healthcare: We pay 99% of your medical, dental, and vision coverage and 75% of the premium for your spouse and/or dependents
- Retirement: We offer a 401k plan on day one of your employment.
- Paid Time Off: We value work-life balance and provide a high amount of autonomy. In service to this, our Paid Time Off policy has no annual limit.
- Remote-First: We value flexible working hours over set hours, results over number of hours, and asynchronous communication focused on transparency over need-to-know access.
- Equity: You’ll be contributing to the team's success, so you deserve to share in it. Every employee on our team gets a meaningful equity allocation.
- Parental Leave: To help support new parents in the workplace, we offer up to 10 weeks of paid parental leave.
Diversity, Equity, and Inclusion
Coursedog is an equal opportunity employer committed to hiring a diverse workforce at all levels of the organization and creating an inclusive environment for all.
We value and encourage the contributions of our employees and strive to create an environment where everyone can reach their full potential and drive outstanding results. We draw strength from our range of interests, backgrounds, and perspectives
We strongly encourage applicants from all backgrounds to apply.
All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. On your application, you will be prompted to inform us If you need any accommodation during this process.
Coursedog is an equal opportunity employer committed to hiring a diverse workforce at all levels of the organization and creating an inclusive environment for all.
We value and encourage the contributions of our employees and strive to create an environment where everyone can reach their full potential and drive outstanding results. We draw strength from our range of interests, backgrounds, and perspectives
We strongly encourage applicants from all backgrounds to apply.
All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. On your application, you will be prompted to inform us If you need any accommodation during this process.
About Coursedog
Our mission is to break down barriers to opportunity for students.
Coursedog provides higher ed with modern technology solutions – empowering institutions, students, and communities across the globe.
Coursedog's founding story is rooted in the desire to help students achieve their highest goals. In 2018, Coursedog's co-founders and then college students, Justin Wenig and Nick Diao, were frustrated by how difficult it was to get into the classes they needed to graduate on time. After speaking with higher education provosts and registrars to better understand how academic scheduling works, they came away with a vision that permeates the company today.
Coursedog provides higher ed with modern technology solutions – empowering institutions, students, and communities across the globe.
Coursedog's founding story is rooted in the desire to help students achieve their highest goals. In 2018, Coursedog's co-founders and then college students, Justin Wenig and Nick Diao, were frustrated by how difficult it was to get into the classes they needed to graduate on time. After speaking with higher education provosts and registrars to better understand how academic scheduling works, they came away with a vision that permeates the company today.
Coursedog has raised $113M total capital as a remote-first, hyper-growth startup currently backed by JMI Equity, and with past investments from YC and First Round Capital. We were recently ranked in Forbes top 500 US startup employers and our employee engagement scores rank in the top 5% of tech companies.
Our Hiring Process
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