Crimson Education is the world’s leading college admissions consulting firm, with over 1,490 Ivy League offers and 2,410 to the US Top 15. We help ambitious students gain admission to the world’s top universities through expert-led guidance and proven, data-driven strategies. Crimson students are 7x more likely to get into the Ivy League than their peers. We were recently featured on the front page of the Wall Street Journal.

Crimson is the only college admissions consultancy that brings together:

• Former Ivy League and Top 20 admissions officers to rigorously review and refine applications

• Professors and PhD teaching fellows from leading universities to guide students through original, independent research — with pathways to selective peer-reviewed publication or conference presentation

• Past ISEF winners and judges who coach students to compete for state, national, and international science fair awards

• Capstone project mentors who help students design and scale leadership initiatives with real-world impact, measurable outcomes, and credible external validation

We’re backed by leading VC firms, including Tiger Global, Heal Partners, IceHouse Ventures, and Movac, and recently closed a USD $40M Series D funding round at a USD $640M valuation. We now operate across 21 markets worldwide, including the US, Canada, UK, Singapore, Japan, Hong Kong, Australia, and New Zealand.

The Role

The Student Success Manager (SSM) is responsible for overseeing the student and family experience at Crimson. As the primary point of contact for students and their families, the SSM ensures that students stay on track with their program roadmap and achieve their academic and admissions goals.

This role combines high-touch client relationship management with operational coordination. In addition to managing a portfolio of students, the SSM will use excess capacity to support broader Student Success Associate (SSA) operational tasks, particularly supporting the USCA region during weekend coverage.

The ideal candidate is highly organized, proactive, and comfortable balancing client-facing relationship management with operational coordination tasks across global teams.

Work Schedule: Wednesday – Sunday

What are the main responsibilities for this role?

Student Relationship Management

• Serve as the primary point of contact for students and families, building strong relationships and maintaining trust throughout the student’s journey.

• Monitor student progress and program utilization to ensure students remain on track with agreed milestones and goals.

• Conduct regular check-ins with students and parents to review progress, provide updates, and ensure client satisfaction.

• Proactively identify roadblocks or risks to student success and coordinate timely solutions.

• Help students manage competing priorities and maintain progress on their roadmap.

Internal Coordination

• Coordinate with tutors, mentors, and internal specialists to ensure effective delivery of services.

• Facilitate the allocation of tutors or mentors in collaboration with relevant internal teams.

• Monitor tutor performance and student outcomes to ensure measurable progress.

• Act as a liaison between students, parents, and Crimson team members.

• Advocate for students internally and ensure timely resolution of issues.

Operational and Administrative Support

• Support operational tasks that contribute to efficient service delivery, including coordinating meetings, maintaining internal systems, and monitoring utilization of services.

• Respond to student and parent queries via email and the Crimson App and coordinate with internal teams when support is required.

• Carry out administrative tasks within agreed turnaround times to support the service delivery team.

• Maintain accurate records in Crimson’s internal management systems.

Weekend Regional Support (USCA)

• Provide operational support coverage for the USCA region during weekends.

• Assist with student communications, scheduling, and coordination tasks to ensure continuity of service across global teams.

• Support Student Success Managers in the region with urgent coordination needs when required.

Continuous Improvement

• Identify opportunities to improve service delivery processes and operational efficiency.

• Support departmental projects or initiatives aimed at improving scalability and student outcomes.

• Contribute feedback from students and families to help improve Crimson services.

What Success Looks Like

• Students consistently progress toward their milestones and goals.

• Families feel informed, supported, and confident in the value of Crimson’s services.

• Communication between students, families, and internal teams is proactive and efficient.

• Student concerns or roadblocks are resolved quickly and professionally.

• Operational tasks and coordination needs are handled efficiently to support the broader service delivery team.

What skills and experience are required?

• Excellent written and verbal communication skills in English

• Strong organizational and time management skills

• Customer service mindset with empathy and professionalism

• Ability to manage multiple stakeholders and priorities

• Strong problem-solving and analytical thinking

• High attention to detail

• Ability to work independently in a fast-paced environment

• Availability to work Wednesday - Sunday

Preferred Experience

• Experience in project management, account management, or customer success

• Experience working with students, families, or in education

• Knowledge of U.S. university admissions or the international education system

Why work for Crimson?

• Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work

• Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year

• $1000 individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)!

• Psychologist on staff

• Insightful fireside chats and workshops to help support our high-performing and ambitious team

• Radical Candor is a feedback approach we live by

• We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!

If you're passionate about growing in a fast-paced, collaborative environment and want to work with cutting-edge technology, then we'd love to hear from you!

Please keep an eye on your spam/junk email folder for correspondence from Team Tailor.

Department

Service Delivery

Role

Student Success Manager

Locations

Mexico

Remote status

Fully Remote