Job Title: Tutor Community Operations Manage

Location: Gurgaon (Strictly Work from Office)

Experience: 15+ years

Job Overview:

We are looking for a highly experienced Tutor Community Operations Manager to lead and optimize tutor community operations. This role requires strong analytical skills, process-driven thinking, and the ability to handle large-scale tutor operations efficiently. The ideal candidate should have prior experience in ed-tech and a track record of building operational processes from scratch

Key Responsibilities:

Tutor Community Operations Management:

• Oversee and manage end-to-end tutor community operations.
• Develop and implement efficient processes to streamline operations.
• Ensure smooth onboarding, engagement, and retention of tutors.

Data & Analytics::

• Strong analytical approach to measure and improve community operations.
• Handle large-scale data sets to derive actionable insights.
• Monitor key operational metrics and continuously optimize process

Communication & Stakeholder Management:

• Excellent communication skills to interact with a large number of tutor.
• Ensure effective internal and external communication for tutor operations.
• Work closely with cross-functional teams to improve tutor experience.

Team Leadership & Process Building:

• Lead and mentor a team to drive operational efficiency.
• Create scalable processes from scratch and drive operational excellency.

Technology & Tools

• Hands-on experience with CRM and LSQ tools for managing tutor interactions and performance tracing.
• Strong proficiency in data-driven decision-making using technology platforms.
• Experience with data and product development, including SQL, coding, and queries to optimize tutor operations.

Key Skills & Qualifications:

• 15+ years of experience in ed-tech or a related field.
• Proven expertise in community operations, process management, and data analysis.
• Strong operational excellence with the ability to create and optimize workflows.
• Experience managing large tutor communities and ensuring high engagement.
• Excellent communication and leadership skills to handle large-scale interactions.
• Hands-on experience with CRM and LSQ tools for efficient operations.
• Proficiency in data analysis (SQL and queryies ) and product development.

This is an on-site role based in Gurgaon. If you have a passion for operational excellence and managing large-scale tutor communities, wed love to hear from you!