Job Summary:

As a Business Analyst & Process Automation Co-op within the Partnerships team, you'll play a crucial role in automating repetitive, tedious, or error-prone tasks to free up our team for higher-value work. This position will give you the opportunity to creatively employ technology and map these tools to the needs and capabilities of our people and team.

We are looking for business and technically minded individuals to help support our team from an operational perspective and analyze how data informs our decision making within Partnerships.

You will be constantly learning and looking for ways to innovate. You are the type of individual who thrives in a culture where teams collaborate to solve challenging problems.

How You'll Make an Impact:

Process Automation & System Integration:

• Analyze current processes to identify areas for automation and efficiency improvement.
• Develop and implement scripts, agents, and tools to automate workflows and reduce manual tasks.
• Integrate various systems (e.g., Salesforce, Netsuite, Excel) to streamline data flow and reporting.

Project Work:

• Pipeline Reports: Automate bi-weekly reports on deals in the pipeline using Salesforce.
• SKU Notification Improvements: Enhance SKU notifications in Salesforce to include comprehensive information and reduce manual searching.
• Deal Reporting: Automate tracking and reporting for closed deals, including financial details and special terms using Salesforce and Netsuite.
• Purchase Order Tracking: Create an automated system for tracking purchase order burndown in Netsuite and Excel.
• Resource Onboarding: Streamline the onboarding and tracking process for subcontractor resources using Dayforce, Excel, and Jira.

Data Analysis & Reporting:

• Build and maintain dashboards and reports to provide insights and track key metrics.
• Leverage tools like Tableau for more accurate reporting on tool usage by clients.
• Automate quarterly partner reports currently handled manually by finance.

Collaboration & Communication:

• Work closely with team members to understand their needs and ensure automated solutions meet those requirements.
• Maintain updated documentation for automated processes and systems.
• Develop methods to communicate major changes in the Brightspace platform to strategic partners via email, blog, or community posts.

Competencies:

• Strong understanding of Excel, Salesforce, and scripting languages (e.g., Python, JavaScript).
• Experience with data integration and automation tools.
• Knowledge of API integrations and business intelligence tools
• Communication, collaboration, and data analytics skills
• Excellent communication and writing skills
• Exceptional organizational skills including multi-tasking and time management.
• High attention to detail
• Ability to learn quickly, think fast under pressure, and work independently in a fast-paced environment
• Comfortable with learning new technology systems quickly
• Creative mindset and stamina to try new things and figure out how to continuously improve
• Experience with collaborating with diverse teams to achieve a common goal and/or deliverable
• Experience with project management (PMI) and business analysis (IIBA) best practices nice to have

Education Recommendations:

• Currently enrolled in Systems Engineering, Industrial Engineering, Business Administration or other related courses with the Co-op option