The Senior Project Specialist will be responsible for owning project management and project coordination activities for a range of projects, across all DDI solutions. They would need to work with internal and external stakeholders to achieve project milestones. They would be responsible to coordinate project activities across different project team members. 2 - 4 years experience of project management/coordination in DDI or outside organization (with relevant transferable skills) leading small and assisting large projects.

Responsibilities

• Coordinate project plans while collaborating with DDI project team members & clients
• Monitor the completion of project milestones
• Presentations to clients during subscription set up, quarterly reviews, renewal discussions, etc.
• Create client specific reports & ad-hoc reports as requested
• Conduct telephone, or face-to-face, data gathering & perform data analysis as directed by PM
• Coordinate the delivery of client-specific selection and assessment programs
• Coordinate with other DDI resources (i.e., Solutions Groups, other Delivery teams, GAO) to support development and delivery of client materials and programs
• Engage in daily client contact, by phone and face-to-face, to coordinate delivery activities
• Has DDI system working knowledge in several technology areas (e.g., LM, TPA, TSA, SPN); configure DDI software systems/tools using ‘Editor’ or “Administrator’
• Ensure timely client forecasting and invoicing occurs based on completion of client deliverables
• Set up, contribute, and maintain project/client SharePoint sites

• BA or BS degree or equivalent (minimum) with preference in project management
• Preferred 2-4 years of related project management experience
• Strong proficiency in Microsoft Office programs ( i.e., Word, Excel, PowerPoint, Outlook)
• Excellent communication skills (oral/written)
• Excellent interpersonal skills (face-to-face & on the phone)
• Proven experience in working independently or collaborating as part of dynamic, fast-paced high performing team
• Experience in supporting multiple clients, and work under challenging deadlines
• Strong internal and external customer service orientation
• Strong analytical skills and ability to make good judgements, often in ambiguous situations
• High work standards and attention to detail
• High receptivity to feedback & willingness to learn
• Experience using web-based applications, e.g. Zoom, SharePoint, Microsoft Teams, Dynamics