Great Purpose. Great People. Great Opportunities.

At Imagine Learning we empower potential by creating educational solutions that inspire boundless possibilities for every student, every day. We are passionate about innovating together to support educators in creating those special moments when students experience the joy of learning at its best.

We also empower our team through a strong culture focused on career growth and development, flexible work from home arrangements, interesting and meaningful work, and a supportive and connected team. As a remote-friendly company, hybrid and remote team members work from states across the U.S. and internationally. The majority of our US employees enjoy the opportunity to work from home, or in a hybrid capacity in our offices in Tempe, AZ (headquarters), Austin, TX, Petaluma, CA, Rock Rapids, IA, Grand Rapids, MI, or Bloomington, MN.

Imagine Your Impact.

Print Experience Specialist serves as the liaison between customers/field and Print Support regarding print and fulfillment. Responsible for the oversight/management of customer orders from entry to fulfillment as well as for maintaining a rolling forecast of customer needs. This role works and collaborates closely with sales, school districts, vendors, carriers, product management, customer experience, and finance. Facilitates excellent customer experience by providing communication at time-of-sales as well as post-sale support for any issues.

For more information on what it’s like to work at Imagine Learning, including our culture, benefits, and products, visit us HERE.

To learn more about a typical applicant journey at Imagine Learning, click HERE.

Position Information: This is a regular, full-time position, reporting to the Senior Print Experience Manager.

Compensation: Base pay is anticipated to be between $21.66 and $25.00 per hour. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.

Location: In this US-based position your location will be remote.

Benefits: Imagine Learning provides a comprehensive benefits program to eligible employees, including:

• Multiple health, dental, and vision plans, including medical plans with zero employee premiums
• 401k plan with a company match
• 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
• Paid Time Off
• Comprehensive maternity and fertility/family building benefits
• Paid bonding leave when a new child joins your family
• Access to on-demand mental health resources
• Life and short and long-term disability insurance
• Pre-tax savings plans
• Paid volunteer time off
• A wide variety of professional development programs, including tuition reimbursement
• Work from home opportunities that foster work/life balance

Envision Your Experience.

In this role you’ll have the opportunity to:

• Proactively work with customers and internal teams to provide a personalized and attentive service that meets the unique needs and preferences of each customer, as well as anticipating their needs and addressing any issues or concerns they may have.
• Provide customers with information on their delivery and solve any issues with print and fulfillment as they arise.
• Display a high level of confidence and provide a professional tone in all communications.
• Track orders through fulfillment; keep customers, sales, and print directors informed.
• Thoroughly investigate all customer inquiries regarding order issues, shipment status and missing or damaged products.
• Be effective in utilizing NetSuite/Salesforce/Zendesk system tools to support customers and provide an exceptional experience to them.
• Leverage internal resources to find solutions to aid our customers in their inquiries.
• Work with a print vendor to ensure any special shipping instructions for our customers are adequately communicated and implemented.
• Update order tracking reports daily.
• Create Purchase Orders and submit manual order forms for specific print vendors.
• Monitor shared inboxes.
• Ability to multitask and delegate duties as needed.
• Other duties as required.

Share Your Expertise.

Experience, education, and qualifications essential for success in this role, include:

• A degree in business, education, or related field (Bachelor’s preferred, Associate is acceptable), with at least 3 years of experience in relevant role (e.g., Customer Experience, Publishing, Education, etc.) or an acceptable combination of education and experience.

• Ability to improve or develop processes to support overall customer experience.

• Exceptional problem-solving skills and strong customer service mentality.

• Strong verbal and written communication skills.
• Strong computer skills.
• Exceptional organizational skills.

• Accurate and detailed in system data and reporting.

• Strong interpersonal and team building skills.

• Proficient in Microsoft Office.

• Experience with Salesforce and NetSuite systems is preferred.

Our Commitment to Diversity, Equity, Inclusion, and Belonging.

Diversity and inclusivity strengthen our Imagine Learning team, enrich our lives, and help us design equitable educational experiences where learners see themselves and can also learn about people, cultures, experiences, and perspectives different from their own. Imagine Learning is proud to offer diversity, equity, and inclusion (DEI) workplace initiatives, including the DEI employee council, annual DEI conference, employee resource groups, and other opportunities for employees to connect with and support DEI initiatives throughout the year.

Imagine Learning is an Equal Opportunity Employer committed to providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, sex (including pregnancy, childbirth, lactation, or related medical conditions), gender identity or expression, transgender status (including whether or not you are transitioning or have transitioned), sexual orientation, marital status, religion (including religion dress and grooming practices), age 40 and over, physical or mental disability, medical condition, genetic information (including results of genetic testing and characteristics), veteran and/or military status, or service in the military, and any other basis or status protected under applicable federal, state, or local laws.

To all recruitment agencies: Imagine Learning does not accept agency resumes. Please do not submit candidates for consideration via our online application system, to Imagine Learning employees, or to any other organization location. Imagine Learning is not responsible for any fees related to unsolicited resumes.