Title: Lead Qualification Coach

Reports To: EMS Manager

Department: EMS Contact Center

Location: Remote

Who You Are:

The EMS Lead Qualification Coach I is an entry level position responsible for managing outreach to prospective students of EducationDynamics’ client institutions. Once contacted, the EMS Coach I is responsible for confirming the prospective student’s interest in a specific program and qualifying them for that program. This process involves a short conversation of 3-5 minutes. Once qualified, the Coach will transfer the prospective student to the client institution and move on to the next call.

The typical Coach will handle 200 + calls per day and qualify prospective students for 6-8 client institutions. Providing accurate and compliant program information is critical.

Here are the abilities we seek out:

• Manage outbound and inbound calls across multiple client institutions, averaging 200+ calls per day
• Enthusiastically engage with prospective students to build excitement about speaking with a client institution
• Follow conversation outlines to ensure compliance and accurate product information is communicated to the prospective student
• Work quickly across multiple accounts, with various programs, in a typical day
• Escalate unique prospective student concerns to Team Lead or Manager as needed
• Use email to communicate and qualify prospective students, as needed
• Consistently implement coaching and performance feedback provided through a variety of channels including manager coaching sessions, peer development groups, and client feedback.
• Maintain all compliance expectations in communicating program information and documenting student interactions

Who We Are:

EducationDynamics is a marketing and enrollment management company that is transforming the way students connect with the right school for them. Join our big-hearted team of higher education experts—we specialize in market research, advertising, multichannel marketing, lead generation, and enrollment management for over 500 US colleges with a focus on adult online education.

EDDY is always looking for exceptionally savvy, driven individuals who are passionate about helping our partner institutions understand, engage, enroll, and retain students. Our collective passion and shared mission led to EDDY being recognized as a 2024 Great Place to Work®. Our headquarters are based in Lenexa, Kansas, but our team is expanding every day with over 425 members across the country.

What You Offer:

Preferred Skills:

• Experience in a high-volume contact center that put you in direct communication with customers daily
• Ability to thrive in a busy environment with a lot of change
• Ability to learn detailed process and system information quickly and enjoy sharing your best practices with your team members
• You are a people-person and enjoy interacting with people from diverse backgrounds in person and over the phone
• Detailed-oriented and pride yourself on executing specific processes flawlessly
• Comfortable speaking over the phone in a heavily scripted environment

What We Offer:

Our Core Values:

Working Together
We value the people we work with and genuinely enjoy the work we do together.
Working with Standards
We hold ourselves to high standards.
Driving Great Outcomes
We focus on achieving results and making a real impact.

Our Commitment to Advancement

At EDDY, we value learning and aim to provide a space for everyone to grow and share their knowledge by giving tuition reimbursements for expenses incurred through accepted universities. With this approach taken, we also recognize the hard work of our team members and promote them when these accomplishments present themselves.
Other advantages to working at EDDY include:

• Medical, dental and vision coverage
• 401K Plan
• Pet insurance
• Remote work or flexible schedules
• Unlimited Paid Time Off (PTO)
• Training and growth opportunities​​​​​​​

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