Account Manager, Partnership Sales
EF Go Ahead Tours
Denver, CO/Cambridge, MA
Start Date: October 15th, 2023
Application Deadline: September 30th, 2023

 **For consideration, applicants must live/relocate to the state of Colorado/Massachusetts prior to their start date.  

For over 30 years, EF Go Ahead Tours has guided adult travelers across the globe via carefully crafted group travel itineraries. Our travelers range from young professionals to retirees, solo travelers to entire families, travel enthusiasts to those stepping off their first flight. We believe the best way to learn about the world is to experience it and every day we come to work hoping to help as many people as possible do just that.

The Opportunity:

As an Account Manager for the Partnerships team, you will use your keen attention to detail and passion for travel to support our Partners with all aspects of their tour. You want to understand the minutiae of every trip, follow-through with every action item, and go above and beyond to ensure customers have a great experience leading up to departure. Your role is very customer-facing and as such, needs to be quick and efficient with customer requests while also providing proactive, anticipatory service. Additionally, this role is instrumental in developing new resources, processes, and initiatives to strengthen the mission of the Partnerships team as it seeks to expand the reach of EF Go Ahead Tours into new markets of business.

You will report to the Head of Partnerships who will be your coach and mentor, developing you into a successful team member. Together, with other team members, you will collaborate to identify new partnership opportunities, develop sales strategy, collaborate on systems integration, develop new resources, and establish communication plans. As the Partnerships team continues to grow, you will be a necessary stakeholder into how the team supports the partners strategically and creatively. 

Responsibilities:

• Maintain an in-depth knowledge of our product, processes, and internal systems
• Speak with customers regarding inquiries about booking, payments, passports, flights, health notes, and other pre-departure topics
• Set correct expectations by providing detailed information to travelers to ensure they have a full understanding of each component of the trip prior to their tour
• Initiate and follow-up on customer requests with other Go Ahead departments
• Manage ongoing projects with new and existing partners
• Support partners by assisting with resource development for customers
• Provide additional support documents as needed per partner, such as group balance sheets, creative materials, traveler info sheets, etc.
• Travel to various conferences and/or in-person customer meetings to present to potential travelers

Qualifications:

• A college grad with 2+ years of experience
• A self-starter who dives headfirst into difficult tasks
• A lover of details
• A hyper-organizer who can prioritize a variety of tasks
• A positive presence with the ability to communicate with a wide variety of customer and coworker personalities
• A creative solutions-finder
• A natural team-member who wants to invest in our company and our team  

Why You’ll Love Working Here: Perks, Benefits and Earning Potential

Work in our North American Headquarters in Cambridge or our downtown Denver office where you’ll enjoy comprehensive professional development, frequent social programming, our employee-run “EFinity” groups, and much more!

In addition, you can expect: 

• Paid International Business Travel opportunities
• Eligibility for our Workplace Flexibility Program: our pilot hybrid work model with up to two days working from home per week.
• Commitment to professional growth: robust monthly calendar of trainings, workshops and TED Talk style sessions
• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
• 25% company match on your 401(k)
• Market-leading medical, dental and vision coverage, along with life and disability insurance
• Wellness benefits including onsite and virtual classes run by EF instructors and a yearly fitness reimbursement
• EF Product Discounts (discounts on travel, international language schools, childcare with our Au Pair product and more)
• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
• Discounts at local venues and businesses
• Compensation: Account Managers have an on target earning potential of $45,000 plus uncapped bonus opportunity for exceeding service revenue and sales goals

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://ef.com