Operations Coordinator - Transportation Department

London

Full Time/Fixed Term

Do you have a passion for travel, leisure and customer service? Do you have a strong knowledge of London and what makes it one of the greatest cities on earth? If so, join our transportation department and open the world through education by ensuring our international students have an unforgettable experience while in the UK’s capital.

Careers at EF | Open the world with us

EF Education First’s mission is opening the world through education. 

A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about—we welcome you and encourage you to open the world through education.

Your Role

As an Operations Coordinator in our Transportation department, you will be responsible for reproducing safe, seamless and cost-effective solutions to our customers studying in our Language Campuses across the UK & Ireland. Alongside the Transportation Manager, you will coordinate the London City Stay program for a selection of UK courses, supporting a team of international leaders to ensure our students have a smooth and unforgettable experience in London.

You will work closely with our local suppliers and campuses, as well as our sales offices and flight departments across the world and head office in Switzerland. The successful candidate should possess exceptional communication skills and strong attention to detail. You are also a deadline driven and self-motivated problem solver with entrepreneurial spirit who likes challenges and believes “nothing is impossible”.

This is a full time and fixed term position running from January to September 2024, with potential for full time permanent employment upon completion of contract.  

Responsibilities

• Planning and booking overnight stays, meals for student groups in London – average of 2,500 students after the end of their language course
• Maintain and develop relationships with local suppliers in UK & Ireland
• Plan, consolidate and book cost-effective transportation solutions
• Develop and improve the overall customer experience of arrival and transportation services
• Invoicing
• Emergency phone duties during peak period
• Assist with financial & quality analysis

Requirements

• Minimum 2 years of work experience within travel, operations, hospitality industry in student sector
• Excellent communication skills
• An analytical mind set
• Strong knowledge of the surroundings of London
• Capable of using own initiative and being decisive
• A skilled negotiator
• Multitasking and Flexibility (weekend work during peak months of July & August - days back in lieu)
• Willingness to learn and open to feedback
• Intermediate level of Microsoft Excel
• Have the right to live and work in the UK
• Fluency in English

Why you will love EF London

• Continuous professional development for all staff
• Work in a truly international environment
• Regular social events
• Ambition is nurtured and fast-tracked career enhancement opportunities are provided
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
• Global career opportunities
• Employee Assistance Program
• External trainings on safeguarding and mental health first aid
• Work in a modern workplace located in the heart of Chelsea
• Subsidised café, free gym and open bar on Thursdays

What do our staff say?

“I love meeting people from around the world and being exposed to different cultures.”

“I like all the staff and we work as a team. I also like the diversity we have within the company.”

‘’You are encouraged to take on as many challenges as possible, which helps you progress as a professional.’’

‘’I enjoyed the opportunity to forge my skills, develop my career and learn from some really talented people.’’

‘’Excellence in customer service - lovely staff and good training.’’

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EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment.  References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18.  Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required.  Appropriate suitability checks will be required prior to confirmation of appointment.