The Opportunity 

EF Academy is a leading international boarding school, dedicated to providing high-quality education to students from around the world. We are seeking a skilled and motivated Salesforce Administrator to join our team. As the Salesforce Administrator for EF Academy, you will play a crucial role in managing and optimizing our Salesforce platform to support our admissions, student services, and academic operations. Your expertise in Salesforce configuration, customization, and data management will contribute to enhancing our overall student experience and operational efficiency.

Your Responsibilities

1. Salesforce Administration: Work with the Salesforce Administrator team on our Salesforce instance, responsible for all aspects of system configuration, maintenance, and user support.
2. User Management: Create and manage user accounts, profiles, roles, and permission sets, ensuring appropriate access levels and security settings are maintained.
3. Customization and Configuration: Customize Salesforce to align with EF Academy's unique requirements, including creating custom objects, fields, record types, page layouts, workflows, and validation rules.
4. Data Management: Oversee data integrity and quality within Salesforce by monitoring data entry, implementing data cleansing and deduplication activities, and executing data migration and import/export processes.
5. Admissions and Student Services Support: Collaborate with admissions and student services teams to enhance processes and workflows, such as managing student applications, tracking enrollment progress, and providing support throughout the student lifecycle.
6. Reporting and Analytics: Develop and maintain reports, dashboards, and workflows to provide actionable insights to various stakeholders, enabling data-driven decision-making and supporting strategic initiatives.
7. Training and Support: Conduct training sessions for staff members to enhance their understanding and utilization of Salesforce features and functionality. Provide ongoing user support and troubleshooting assistance.
8. Process Improvement: Continuously evaluate and enhance existing business processes, workflows, and automation to optimize Salesforce's efficiency and effectiveness, particularly in the areas of admissions, student services, and academic operations.
9. Documentation: Maintain comprehensive documentation of system configuration, customizations, and workflows to facilitate knowledge sharing and future reference.

Qualifications

• Bachelor's degree in computer science, information systems, or a related field.
• Previous experience as a Salesforce Administrator, with a solid understanding of Salesforce.com architecture, data model, and security concepts.
• Salesforce Administrator certification (ADM-201 or equivalent) is highly preferred.
• Proficiency in Salesforce configuration and customization, including creating custom objects, fields, workflows, and validation rules.
• Strong data management skills, with experience in data cleansing, migration, and data quality control.
• Ability to create and maintain reports, dashboards, and workflows to support admissions, student services, and academic operations.
• Familiarity with Salesforce integrations and API usage is a plus.
• Excellent problem-solving skills and the ability to troubleshoot and resolve system-related issues.
• Strong communication and interpersonal skills to collaborate with cross-functional teams and effectively train and support Salesforce users.
• Proactive, detail-oriented, and able to work independently and manage multiple priorities in a fast-paced educational environment.
• Passionate about delivering an exceptional student experience and contributing to the success of an international boarding school.