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Sales & Customer Success Intern

EF Education First

EF Education First

Customer Service, Sales & Business Development
Paris, France
Posted on Monday, February 12, 2024
Cultural Care Au Pair is looking for a Sales & Customer Success Intern based in our Paris office to help us meet our goal of being the world's largest and most trusted au pair program.
Our cultural exchange program builds global families by bringing together au pairs with American host families—providing meaningful childcare for families, an unforgettable year in the U.S.A. for au pairs, and a culturally enriching experience for both parties.
Would you like to make a difference during your internship?
We are seeking an ambitious, organized person with a positive attitude who wants to combine their problem-solving and multi-tasking skills to set our au pairs on the path to a successful, life-changing year in the USA.
This full-time (35 hours/week) internship will pay 4.35€/hour. We are looking for someone to begin in March or April.
This is what we offer you:
  • Work in an international and varied atmosphere with flat hierarchies
  • Gain insight into the various tasks in the area of Sales and Customer Success and also take on your own projects
  • Take part in coaching and joint training sessions with colleagues from all over the world
  • Enjoy office events such as our summer party, after-work get-togethers and team outings
What you’ll do:
  • You will support our Sales and Customer Success Teams, and work with our au pairs as they prepare to depart for their au pair experience. Tasks can include:
    • Speaking with customers on the phone to support au pairs through the process of selecting their host family.
    • Reviewing submitted customer documents to ensure every customer is compliant with the US State Department regulations.
    • Helping the team reach their goals of matching au pairs with host families and meeting compliance document deadlines.
    • Using your customer service skills to sometimes have difficult conversations about sensitive or challenging situations for our au pairs.
Who you are:
    • You are a curious person with a growth mindset and have a great passion for cultural exchange programs
    • You are well-organized and detail-oriented with good time management
    • You believe nothing is impossible, don’t shy away from a challenge, and love to find solutions
    • You have amazing communication and customer service skills and know-how to balance empathy and assertiveness.
    • You love being a part of a supportive team that has fun while hitting goals
    • You speak French and English fluently
Who we are:
We look for doers – creative, collaborative, and motivated people excited by education, communication, and travel.
We are proud to be the largest and most trusted au pair organization in the world, having successfully placed more than 120,000 au pairs into welcoming American homes since 1989. Our program is strictly regulated, and our dedicated staff work together to ensure each participant has the experience of a lifetime.
At Cultural Care Au Pair, associated with EF Education First, the world leader in international education, our work changes lives for the better and creates global citizens. Our products give confidence and freedom to people across the globe. We are proud to be an equal opportunity employer and are committed to providing employees with a work environment free of discrimination and harassment.
If you are motivated by the prospect of an international career with a dynamic and forward-thinking company, we want to hear from you.