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Sales Enablement & Customer Support Co-Op (July-Dec 2024)

EF Education First

EF Education First

Customer Service, Sales & Business Development
Boston, MA, USA
Posted on Tuesday, February 13, 2024
EF Education First is proud to offer a Cooperative Education Program (co-op) in partnership with a student’s college or university, giving students the opportunity to align their academic and future career goals with full time or part time work experience for a select period of time.
EF is currently offering a multitude of co-ops across our travel, language, and education businesses in sales, customer service, operations, finance, and marketing.
Sales Enablement & Customer Support Co-op
EF Study Abroad
M-F 40 hours per week
July – December 2024
The Team: EF Study Abroad partners with college and university faculty around the country to help them organize study abroad programs for their students. We focus on international programs to Europe, Latin America, Asia, and almost everywhere in between.
As a part of the EF Study Abroad sales enablement and customer service team, you play an important role in helping students prepare to travel on an EF Study Abroad program. You will partner with our Sales Representatives on tasks and projects that support our sales growth engines and help prepare groups for a smooth travel experience from the day we reach out to a given prospect through their return home.
You will be responsible for:
  • Assisting travelers with their general account maintenance over phone and e-mail, such as payment plans, insurance coverage, necessary travel documentation, program enrollments and cancellations
  • Supporting the sales team with pre-departure tasks and account maintenance to get groups ready for travel including calling out to travelers to confirm any missing information.
  • Supporting our sales and service team with sales enablement projects in Salesforce, SharePoint and Templafy
Your skills include:
Communication
  • You have strong written communication skills
  • You can clearly communicate your ideas and policies to customers and the team
Attention to Detail
  • You are committed to producing high quality work each and every day
  • You are a critical thinker that can connect the small details to the bigger picture of a project
Time Management
  • Skilled at juggling multiple priorities at once and managing your time
  • A go-getter and believes that nothing is impossible, willing to put in effort and hard work to accomplish your goals
EF Boston Co-Op Development Program:
As a co-op at EF Boston you'll participate in our Co-Op development program, designed specifically for undergraduates in our North American headquarters in Cambridge, MA.
EF's co-op program includes 3 building blocks: LEARN, BUILD & DRIVE.
  • LEARN business acumen and professional development skills.
  • BUILD a worldwide network of leaders, mentors, and peers.
  • DRIVE projects that have a global impact.
About EF Education First:
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you unique.
Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://ef.com