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Customer Engagement & Loyalty Co-Op (Aug/Sept-Dec 2024)

EF Education First

EF Education First

Customer Service
Boston, MA, USA
Posted on Tuesday, February 13, 2024
EF Education First is proud to offer a Cooperative Education Program (co-op) in partnership with a student’s college or university, giving students the opportunity to align their academic and future career goals with full time or part time work experience for a select period of time.
EF is currently offering a multitude of co-ops across our travel, language, and education businesses in sales, customer service, operations, finance, and marketing.
Customer Engagement and Loyalty Co-Op
Educational Tours
M-F, 40hrs per week
Aug/Sept – Dec 2024
EF Educational Tours has helped teachers and students discover the world through culturally immersive educational travel for nearly 50 years. EF Educational Tours is a division of EF Education First, the world leader in international education. Founded in 1965, EF’s mission is to open the world through education. To date, EF has helped millions of people learn a language, discover the world, or earn an academic degree. For more information, visit http://careers.ef.com.
The Role:
We are looking for a customer-focused and detail-oriented individual to join the Customer Engagement and Loyalty team in EF Educational Tours. This entrepreneurial team builds loyalty and strengthens EF’s brand by creating unique opportunities for customers beyond their tour experience. For example, we oversee initiatives for our VIP customers to explore the world with other educators, prepare first time tour leaders with experiential trainings to Europe and Latin America, as well as drive repeat business and referrals through our Global Rewards Program. In this role, you will be directly involved in executing tasks that help reinforce desired ideal customer behaviors, communicate with loyal and new customers, and manage internal and external requests that help elevate the customer experience and increase overall retention. This role is the engine behind fulfilling redemption requests and a source of information on our Global Rewards Program for both sales teams and customers.
What You’ll Do:
  • Communicate professionally with customers and colleagues via phone and email.
  • Address inquiries and efficiently process requests related to our Global Rewards program.
  • Organize and record customer redemption interactions through our internal customer relationship management (CRM) software.
  • Partner with members of the Loyalty team to ensure seamless support and meet customers' needs.
Who You Are:
  • Able to work efficiently and prioritize delegated tasks.
  • A self-starter and fast learner
  • Well organized with impeccable attention to detail.
  • Strong communicator, approachable, helpful, and friendly.
  • Able to work collaboratively with the Customer Loyalty team
  • Enthusiastic learners mentality.
EF's co-op program includes 3 building blocks: LEARN, BUILD & DRIVE.
LEARN business acumen and professional development skills.
BUILD a worldwide network of leaders, mentors, and peers.
DRIVE projects that have a global impact.

About EF Education First:
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you unique.
Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://ef.com