Elevate your career by taking on a pivotal role as the Accommodations Manager at EF Toronto

The successful candidate for this position will report to the Head of Campus and oversee all aspects of student welfare including housing, discipline, and administration for all students in this location. Excellent communication skills are needed to liaise with our sales offices motivate the team, as well as the confidence to efficiently develop systems to drive improvement.

Job responsibilities:

· Work to ensure a high level of customer service to international students, host families and other members of the community where students reside.

· Manage our student residences to ensure the safety and overall satisfaction of our students. Help resolve conflicts and enforce disciplinary procedures as necessary.

· Manage a team of Residence Advisors who live at the student residence.

· Effectively maintain and pursue positive relations with outside vendors including management teams of external residences.

· Work directly with foreign office staff (English speaking) to produce quality assurance and problem solve any issues that may arise.

· Efficiently manage day to day administrative tasks.

· Manage host family payments, ensuring payments are made accurately and on time.

· Work directly with students, resident advisors and host families through daily communication to problem solve, manages crises, and help students acclimate to a new environment.

· Collaborate with Housing Department staff to drive results and ensure successful host family recruitment and student placements in host families throughout the community.

· Pursue imaginative and innovative techniques to ensure deadlines are met and the highest quality standard is achieved.

· Be an influential leader and manager to a team: run meetings, develop agendas, drive improvement with a positive and proactive, “can-do attitude!”

· Position is full-time and will require some weekend work and after hours phone calls at peak times of year.

-salary range: $55,000-$56,000 per year

Requirements:

Successful candidates must have team leadership experience. Experience in the student life field a strong plus. In addition, candidate must have:

· Customer Service Minded

· Sales or recruitment experience desirable

· Proven leadership track record

· Strong conflict resolution skills

· Excellent organization and communication skills

· Ability to meet long and short-term goals

· Creative thinker, flexible, and adaptable mindset ie enjoys problem solving.

· Extremely detail oriented

· Ability to work in a fast-paced environment, with the ability to react quickly and make sound decisions.

· Advanced analytical skills and spatial planning skills

· Dynamic and outgoing person

· Comfortable working with diverse populations

· Bachelor’s degree required