Campus Technology Coordinator
EF Education First
IT
Boston, MA, USA · United States
Posted on Jul 30, 2024
The Technology Coordinator position will set the technological stage for our educators, students, and administrative staff. This includes performing maintenance checks, set-ups, and repairs of classroom and auditorium AV and printing systems in the morning then settling in at our Tech Desk. There you will respond to students, staff, and faculty walk-up technology queries. During this time you will also be answering tickets on FreshService CRM regarding Tier 0 –Tier 2 issues with Microsoft Office Products, SalesForce, and other web-app-based administrative systems. Additionally, you will assist with hardware repairs on Dell, Lenovo, and Apple laptops. These interactions will be administered in-person and on Teams and Zoom.
Training will be provided for the local technology ecosystem, but base understanding of system administration and hardware troubleshooting processes are necessary. The ideal person is good at problem-solving and can remain calm under pressure --putting others at ease while you isolate and fix their problems. We heavily weigh in favor of individuals who can adapt and learn new systems and processes.
Responsibilities & Duties:
The primary responsibilities of this position include but are not limited to:
- Classroom technology support, including the successful launch of events and class sessions
- Assisting faculty with troubleshooting AV issues
- Routine maintenance of Printers and Print Workstations
- Assisting staff with setup and support of campus events
- Working with FreshService CRM to provide technical assistance to fellow students, staff, and faculty
- Instructing your peers on Hult academic applications (MyCourses, Office365) and 3rdparty academic software
- Collaborate with the Campus Technology Manager on improvement projects
Work Experience, Skills and Competencies:
Essential
- Knowledge of Windows, Mac OSX platforms
- Ability to install software & problem solve on said platforms
- Basic knowledge of Dell, Lenovo and Apple hardware (ie: upgrading RAM, replacing hard drives etc.)
- Exceptional customer service skills, both over email and in person
- Business application support, including MS Office, Adobe Acrobat, Company Portal, etc.
- Printer setup, installation, and management
- Proficiency in handling virus and malware removal
- Familiarity with cloud services such as Microsoft O365 and SharePoint.
- Experience troubleshooting mobile devices
Preferred
- Knowledge of Active Directory, User Management, & Group Policy
- Knowledge of Microsoft O365 Admin
Benefits
- Eligibility for our Workplace Flexibility Program: our pilot hybrid work model with up to two days of working from home per week.
- Robust professional growth opportunities including monthly trainings, workshops, and inspiring talks with global leaders and experts
- Four weeks paid vacation your first year +10 paid holidays (10 Scheduled + 2 flexible!)
- 25% company match on your 401(k)
- Excellent medical, dental, and vision coverage, along with life and disability insurance
- Dependent care, healthcare, and commuter flexible spending accounts (FSAs)
- Discounts at local venues and businesses
Position start date: as soon as possible
Please note that you must have the right to work in the US to be considered for this position.
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About us
Hult is a new kind of non-profit business school that constantly innovates to meet the needs of students, employers, and society in a world that is changing faster than ever before. More than a business school, Hult is a dynamic and multicultural community that educates, inspires, and connects some of the most forward-thinking business talents from around the world.
Hult is a new kind of non-profit business school that constantly innovates to meet the needs of students, employers, and society in a world that is changing faster than ever before. More than a business school, Hult is a dynamic and multicultural community that educates, inspires, and connects some of the most forward-thinking business talents from around the world.
What we do
Hult International Business School is a non-profit educational pioneer and the first triple-accredited US business school. Ranked by the Financial Times, Economist, Forbes, and Bloomberg Businessweek, Hult offers undergraduate, graduate, and executive education programs across its global campuses in Boston, San Francisco, London, Dubai, Shanghai, and New York. The school’s philosophy is that business skills can only truly be learned by doing. By immersing students from all over the world in practical, hands-on experiences from day one, this fresh approach to education is creating a global community of confident, entrepreneurially minded graduates, ready to tackle the challenges of tomorrow.
Solving problems and overcoming challenges is what our students do: all year, every year. We bring together creative, open-minded people from all over the world to find solutions to the world’s most pressing issues by doing business, not just studying it. So they graduate with the skills and the mindset to be ready for anything.
And now we’re looking for a talented workforce that thinks the same way.
We seek to promote an environment for our students, faculty, and staff that welcomes people from all backgrounds, ethnicities, races, religions, genders, sexual identities, abilities, and personal circumstances in a spirit of inclusivity and belonging. At Hult, we believe that it’s through our diversity that we find our strength.
Hult International Business School is a non-profit educational pioneer and the first triple-accredited US business school. Ranked by the Financial Times, Economist, Forbes, and Bloomberg Businessweek, Hult offers undergraduate, graduate, and executive education programs across its global campuses in Boston, San Francisco, London, Dubai, Shanghai, and New York. The school’s philosophy is that business skills can only truly be learned by doing. By immersing students from all over the world in practical, hands-on experiences from day one, this fresh approach to education is creating a global community of confident, entrepreneurially minded graduates, ready to tackle the challenges of tomorrow.
Solving problems and overcoming challenges is what our students do: all year, every year. We bring together creative, open-minded people from all over the world to find solutions to the world’s most pressing issues by doing business, not just studying it. So they graduate with the skills and the mindset to be ready for anything.
And now we’re looking for a talented workforce that thinks the same way.
We seek to promote an environment for our students, faculty, and staff that welcomes people from all backgrounds, ethnicities, races, religions, genders, sexual identities, abilities, and personal circumstances in a spirit of inclusivity and belonging. At Hult, we believe that it’s through our diversity that we find our strength.
Mission statement
We strive to be the most relevant business school in the world. By using our global reach and always being creative, entrepreneurial, and on the cutting edge, our aim is to have a positive impact on individuals and organizations by transforming their management practices. In so doing, we hope to be the business school of choice for existing and aspiring leaders. We will contribute to sustainable growth, helping leaders to integrate commercial success and societal well-being.
We strive to be the most relevant business school in the world. By using our global reach and always being creative, entrepreneurial, and on the cutting edge, our aim is to have a positive impact on individuals and organizations by transforming their management practices. In so doing, we hope to be the business school of choice for existing and aspiring leaders. We will contribute to sustainable growth, helping leaders to integrate commercial success and societal well-being.
Equal opportunities at Hult
Hult is dedicated to actively creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We are committed to providing opportunities regardless of gender, religion, race, color, sexual identity, disability, ethnicity, age, and all the individual identities that make us unique. If you require any accommodation to assist you in the interview process, please submit this with your inquiry.
Hult offers competitive salaries and benefits in a global, empathetic, and highly multicultural working environment. If you are motivated by the prospect of an international career with a dynamic and forward-thinking school, we’d love to hear from you.
Hult is dedicated to actively creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We are committed to providing opportunities regardless of gender, religion, race, color, sexual identity, disability, ethnicity, age, and all the individual identities that make us unique. If you require any accommodation to assist you in the interview process, please submit this with your inquiry.
Hult offers competitive salaries and benefits in a global, empathetic, and highly multicultural working environment. If you are motivated by the prospect of an international career with a dynamic and forward-thinking school, we’d love to hear from you.
Legal
Hult International Business School is a 501©(3) non-profit educational organization registered in the Commonwealth of Massachusetts, accredited by the New England Association of Schools and Colleges (NEASC) to award U.S. degrees. Students are awarded a joint U.S. and U.K. degree on successful completion of the program. The U.K. degree is awarded by the Ashridge (Bonar Law Memorial) Trust, known as Ashridge, with which Hult has a strategic alliance.
Hult International Business School is a 501©(3) non-profit educational organization registered in the Commonwealth of Massachusetts, accredited by the New England Association of Schools and Colleges (NEASC) to award U.S. degrees. Students are awarded a joint U.S. and U.K. degree on successful completion of the program. The U.K. degree is awarded by the Ashridge (Bonar Law Memorial) Trust, known as Ashridge, with which Hult has a strategic alliance.