Production Specialist- Ireland - EF Go Ahead Tours
EF Education First
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Production Specialist– Ireland - EF Go Ahead Tours
At EF World Journeys, we believe that the best way to learn about the world is to experience it, and we strive to help as many people as possible share that experience. EF Go Ahead Tours and EF Ultimate Break are divisions of EF World Journeys and we make world travel easy. We want to empower travelers of all ages to get out there and experience something new on our guided tours. If you share this passion for opening the world, come work with us!
As the Production Specialist with EF Go Ahead Tours, you are responsible for planning the finer tour details to provide a smooth and enjoyable tour experience. To do this, you will acquire all components as specified below and manage their timing, flow, budget, and quality. You will also be responsible for communication with these suppliers and working with our Tour Directors to execute your vision.
Core responsibilities
- Expertise: Build and maintain local knowledge, competition awareness, and travel industry insights
- Supplier relationship management: Maintain a positive and constructive relationship with existing and potential suppliers to provide an exceptional and authentic customer experience
- Source, contract, & book: Identify, acquire, and allocate all services and suppliers for relevant components (see component responsibilities)
- Product Development: Actively partner with our Product Development Team by identifying market opportunities, contributing to overarching product strategy, and maintaining & improving current portfolio
- Tour Director relationship management: Tour preparation and support, Tour Director community engagement and consultation, and ongoing incorporation of Tour Director feedback
- Overall Customer Experience: Production planning, ensure seamless tour flow and consistency, execute custom itineraries, and liaise interdepartmentally to manage expectations and fulfill customer requests
- Quality analysis: Rigorous and constant analysis of, and response to, quality results
- Administrative: Ensure all contracts, bookings, invoices, and supplier communications are well-managed and that all safety and budget guidelines are adhered to
- Processes and documentation: create and keep updated all relevant documentation
Component responsibilities
- Meals
- Guides
- Entrance fees
- Excursions & experiential activities
- Special events
Key attributes
- Relationship management: You’re supportive, empathic, connected, and well-networked
- Reactive: You can balance workload, manage urgency, and you can easily pivot between tasks. With strong communication and problem-solving skills, you face new challenges productively and collaboratively
- Execution: You’re organized, you plan, and you manage your time to stay on-track
- Customer Experience: Your creativity promotes the development of itineraries and your eye for details helps you manage tour flow and consistency
- Negotiation skills: You’re able to leverage your network and use the tools at your disposal to provide the best services for your product at low rates
- Willingness to travel: You’re prepared to spend time on the road learning your market and cultivating relationships
Qualifications
- Fluent in English is a must.
- Knowledge of the Irish tourism industry and geography is highly preferred.
- Bachelor’s degree or equivalent
- Experience in travel, tourism, educational travel or online travel agency industry is preferred
- Strong interest and network in the European tourism industry
- Passion for travel
- Strategic mindset whilst actively engaged to run day-to-day sourcing priorities
- Solution oriented, open-minded and driven
- Comfortable in a fast-paced, dynamic environment
- Strong communication, social skills and cultural awareness
- To be considered for this role, applicants must either be Swiss citizens, EU-nationals or have the legal right to live and work in Switzerland.
Application
Please submit your CV and cover letter in English online. We will screen applications on a rolling basis.
Start date
1st September 2024
Why you will love working with us
People at EF make things happen. We encourage you to take full ownership of your work, regardless of your level or experience. EF team members often say we operate like the world’s largest startup because this boundless entrepreneurial spirit is built into our organization’s DNA.
EF offers a wide range of benefits ready for our team members to enjoy during weekends, after work and with friends & family, including:
- Discounted passes to local destinations and tourist hot-spots such as mt. Rigi or Kunsthaus Zurich.
- Full reimbursement of the SBB ‘halb-tax’ travel card, covering country-wide public transportation.
- Free membership for our newly built gym or get involved with our variety of sports teams.
- Seasonal and monthly office events including holiday parties, ski trips and pay-day happy hours.
- Discounts on a wide range of local restaurants, shops, hotel stays and EF products.
- 15% off in-house childcare service
- Hybrid work : 3 days office / 2 days work from home (after full training period)
EF World Journeys is a subsidiary of EF Education First
About EF Education First
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you unique.
Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://ef.com